[RE-wrenches] Schnieders LACK OF SUPPORT!

[Dave Angelini Offgrid Solar]

Sorry but I disagree. I have had excellent support from Schneider. The
phone works every time I call mon-fri. The case numbers are responded to.
The ones I make mistakes on and forget get closed with an e-mail to remind
me. 

My opinion only, Schneider is not there to answer basic information
found in manuals and online in videos. It is their decision to do this and
if you need more you have other choices. For me, they are a no brainer with
excellent electronics that just keep running. 

DAVE ANGELINI OFFGRID
SOLAR

"we go where powerlines don't"
http://members.sti.net/offgridsolar/
[1]
e-mail offgridsolar at sti.net [2]
text 209 813 0060

On Fri, 31 Jan 2020
10:35:57 -0500, Tump  wrote: Im sorry, BUT Sandra you should NOT be the
ONLY resort to Schnieders LACK OF SUPPORT! This has been an issue for a
long time. WTFO Schneider, Tristen, Jack, lets get corporate in on these
frustrations! We as installers are providing you folks jobs, because we
purchase components with the belief that said products are ready TO INSTALL
remotely OR connected to the grid. You folks get your paychecks despite how
poor/ non existent the "support" is, while we loose clients.    On Jan 31,
2020, at 9:33 AM, Sandra Herrera  wrote: 
   Mac,   Please verify you have
the latest firmware on the Gateway. Also send me a screenshot of the about
page, of the Gateway.  Contact me directly, thanks    Sandra Herrera
Sandra.herrera at se.com [4]      FROM: RE-wrenches  ON BEHALF OF Mac
Lewis
SENT: Friday, January 31, 2020 6:10 AM
TO: RE-wrenches 
SUBJECT:
[RE-wrenches] Conext Gateway Control     

[External email: Use caution
with links and attachments] 
-------------------------

    Hi Wrenches,   
  I am working with Schneider on this but I haven't heard back in a few
days so I thought I'd put it out to the list to see if anyone else has
worked through this.       We recently installed our first Conext Gateway
in hopes of getting better monitoring and control through Insight 2 portal.
We installed it on an XW 5548, AGS, Batt Mon, HV-MPPT charge controller ~ 4
years old.       For some reason, we cannot make changes to the system via
the portal. The monitoring is much better but the control isn't functional.
When I make a parameter change, it asks for the username and password but
then gives this error every time:           I verified that I am entering
the Gateway admin username and the new password that I assigned. I can log
into it locally, directly through the Access Pt functionality.       Any
suggestions? Schneider isn't responding and its a snow cat ride to get into
the site.       Thanks              --               

Mac Lewis 

"Yo solo
sé que no sé nada." -SÓCRATES   

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Links:
------
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[3] mailto:Sandra.Herrera at se.com
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