<p>Sorry but I disagree. I have had excellent support from Schneider. The phone works every time I call mon-fri. The case numbers are responded to. The ones I make mistakes on and forget get closed with an e-mail to remind me.</p>
<p>My opinion only, Schneider is not there to answer basic information found in manuals and online in videos. It is their decision to do this and if you need more you have other choices. For me, they are a no brainer with excellent electronics that just keep running.</p>
<p> </p>
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<pre><strong><span style="font-size: small;">Dave Angelini Offgrid Solar</span></strong></pre>
<pre><strong><span style="font-size: small;">"we go where powerlines don't"
<a href="http://members.sti.net/offgridsolar/" target="_blank">http://members.sti.net/offgridsolar/</a>
e-mail <a href="mailto:offgridsolar@sti.net">offgridsolar@sti.net</a>
text 209 813 0060</span></strong></pre>
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<p>On Fri, 31 Jan 2020 10:35:57 -0500, Tump <tump@swnl.net> wrote:</p>
<blockquote type="cite" style="padding-left:5px; border-left:#1010ff 2px solid; margin-left:5px; width:100%"><!-- html ignored --><!-- head ignored --><!-- meta ignored --><!-- meta ignored -->Im sorry, BUT Sandra you should NOT be the ONLY resort to Schnieders LACK OF SUPPORT!
<div>This has been an issue for a long time. WTFO Schneider, Tristen, Jack, lets get corporate in on these frustrations! We as installers are providing you folks jobs, because we purchase components with the belief that said products are ready TO INSTALL remotely OR connected to the grid. You folks get your paychecks despite how poor/ non existent the "support" is, while we loose clients.</div>
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<div>On Jan 31, 2020, at 9:33 AM, Sandra Herrera <<a href="mailto:Sandra.Herrera@se.com">Sandra.Herrera@se.com</a>> wrote:</div>
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<div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">Mac,<!-- o ignored --></div>
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<div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">Please verify you have the latest firmware on the Gateway.<!-- o ignored --></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">Also send me a screenshot of the about page, of the Gateway.<!-- o ignored --></div>
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<div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">Contact me directly, thanks<span class="Apple-converted-space"> </span><!-- o ignored --></div>
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<div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">Sandra Herrera<!-- o ignored --></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><a style="color: #954f72; text-decoration: underline;" href="mailto:Sandra.herrera@se.com">Sandra.herrera@se.com</a><!-- o ignored --></div>
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<div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><strong>From:</strong><span class="Apple-converted-space"> </span>RE-wrenches <<a style="color: #954f72; text-decoration: underline;" href="mailto:re-wrenches-bounces@lists.re-wrenches.org">re-wrenches-bounces@lists.re-wrenches.org</a>><span class="Apple-converted-space"> </span><strong>On Behalf Of<span class="Apple-converted-space"> </span></strong>Mac Lewis<br /><strong>Sent:</strong><span class="Apple-converted-space"> </span>Friday, January 31, 2020 6:10 AM<br /><strong>To:</strong><span class="Apple-converted-space"> </span>RE-wrenches <<a style="color: #954f72; text-decoration: underline;" href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>><br /><strong>Subject:</strong><span class="Apple-converted-space"> </span>[RE-wrenches] Conext Gateway Control<!-- o ignored --></div>
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<p><span style="color: red;">[External email: Use caution with links and attachments]</span><!-- o ignored --></p>
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<div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">Hi Wrenches,<span class="Apple-converted-space"> </span><!-- o ignored --></div>
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<div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">I am working with Schneider on this but I haven't heard back in a few days so I thought I'd put it out to the list to see if anyone else has worked through this.<!-- o ignored --></div>
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<div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">We recently installed our first Conext Gateway in hopes of getting better monitoring and control through Insight 2 portal. We installed it on an XW 5548, AGS, Batt Mon, HV-MPPT charge controller ~ 4 years old.<!-- o ignored --></div>
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<div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">For some reason, we cannot make changes to the system via the portal. The monitoring is much better but the control isn't functional. When I make a parameter change, it asks for the username and password but then gives this error every time:<!-- o ignored --></div>
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<div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">I verified that I am entering the Gateway admin username and the new password that I assigned. I can log into it locally, directly through the Access Pt functionality.<!-- o ignored --></div>
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<div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">Any suggestions? Schneider isn't responding and its a snow cat ride to get into the site.<!-- o ignored --></div>
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<div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">Thanks<!-- o ignored --></div>
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<div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">--<span class="Apple-converted-space"> </span><!-- o ignored --></div>
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<p class="MsoNormal" style="margin: 0in 0in 12pt; font-size: 11pt; font-family: Calibri, sans-serif;">Mac Lewis<strong><span style="font-size: 12pt; font-family: Arial, sans-serif; color: #ff9900;"><!-- o ignored --></span></strong></p>
<p><span style="font-size: 12pt; font-family: 'Times New Roman', serif; color: #305a78;">"Yo solo sé que no sé nada." </span><strong><span style="font-size: 12pt; font-family: 'Times New Roman', serif; color: #686868;">-Sócrates</span></strong><strong><span style="font-size: 12pt; font-family: Arial, sans-serif; color: #ff9900;"><!-- o ignored --></span></strong></p>
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<div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><br />______________________________________________________________________<br />This email has been scanned by the Symantec Email Security.cloud service.<br />______________________________________________________________________<!-- o ignored --></div>
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<span style="font-family: Times-Roman; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;">_______________________________________________</span><br style="font-family: Times-Roman; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" /><span style="font-family: Times-Roman; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;">List sponsored by Redwood Alliance</span><br style="font-family: Times-Roman; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" /><br style="font-family: Times-Roman; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" /><span style="font-family: Times-Roman; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;">List Address:<span class="Apple-converted-space"> </span></span><a style="color: #954f72; text-decoration: underline; font-family: Times-Roman; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" href="mailto:RE-wrenches@lists.re-wrenches.org">RE-wrenches@lists.re-wrenches.org</a><br style="font-family: Times-Roman; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" /><br style="font-family: Times-Roman; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" /><span style="font-family: Times-Roman; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;">Change listserver email address & settings:</span><br style="font-family: Times-Roman; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" /><a style="color: #954f72; text-decoration: underline; font-family: Times-Roman; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a><br style="font-family: Times-Roman; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" /><br style="font-family: Times-Roman; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" /><span style="font-family: Times-Roman; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;">List-Archive:<span class="Apple-converted-space"> </span></span><a style="color: #954f72; text-decoration: underline; font-family: Times-Roman; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" href="http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html">http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html</a><br style="font-family: Times-Roman; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" /><br style="font-family: Times-Roman; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" /><span style="font-family: Times-Roman; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;">List rules & etiquette:</span><br style="font-family: Times-Roman; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" /><a style="color: #954f72; text-decoration: underline; font-family: Times-Roman; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" href="http://www.re-wrenches.org/etiquette.htm">www.re-wrenches.org/etiquette.htm</a><br style="font-family: Times-Roman; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" /><br style="font-family: Times-Roman; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" /><span style="font-family: Times-Roman; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;">Check out or update participant bios:</span><br style="font-family: Times-Roman; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" /><a style="color: #954f72; text-decoration: underline; font-family: Times-Roman; font-size: 18px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" href="http://www.members.re-wrenches.org/">www.members.re-wrenches.org</a></div>
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<div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;"><span class="Apple-style-span" style="font-family: 'Times New Roman'; font-size: 12px;"><strong><a href="blocked::mailto:Tump@swnl.net%22%20%5Co%20%22blocked::mailto:Tump@swnl.net">Tump@swnl.net</a></strong><span style="font: normal normal normal 12px/normal Arial;"> </span> <a href="blocked::http://www.swnl.net/%22%20%5Co%20%22blocked::http://www.swnl.net/"><strong>www.SWNL.net</strong></a></span>
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<div style="font: normal normal normal 12px/normal 'Times New Roman'; margin: 0px;"> <span style="font-weight: normal; color: #2d2cfa;"> </span><span style="font-weight: normal; font: normal normal normal 18px/normal 'Times New Roman'; color: #2d2cfa;">Solarwinds Northernlights</span> <strong style="font-weight: normal;"><em> </em></strong></div>
<div style="font-weight: normal; font: normal normal normal 10px/normal 'Times New Roman'; margin: 0px;"><span style="font: normal normal normal 12px/normal 'Times New Roman';"><strong><em> Serving Mid Coast Maine & Northern California</em></strong></span><span style="font: normal normal normal 10px/normal Arial;"><strong><em><br /></em></strong></span><strong><em> 207-832-7574 Cl. 610-517-8401 </em></strong></div>
<div style="font-weight: normal; font: normal normal normal 12px/normal 'Times New Roman'; margin: 0px;"><span style="color: #2d2cfa;"><strong><em> </em></strong></span><strong><em>Blair "TUMP" May</em></strong></div>
<p style="font-weight: normal; margin-top: 5px; margin-right: 0px; margin-bottom: 5px; margin-left: 0px; font: normal normal normal 12px/normal 'Times New Roman'; color: #009019;"><span style="color: #000000;"><strong><em> ******** MAINE'S CHARTER ********<br /> </em></strong></span><strong><em> </em></strong><span style="text-decoration: underline;"><strong><em> NABCEP "Certified PV Installer"</em></strong></span><span style="text-decoration: underline; color: #000000;"><strong><em> <br /></em></strong></span><span style="color: #000000;"><strong><em> <br /> ******** MAINE'S CHARTER ********<br /> </em></strong></span><span style="text-decoration: underline;"><strong><em> Trace Xantrex "Certified" Dealer / Installer"</em></strong></span></p>
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