[RE-wrenches] Conext Gateway Control

[Luke Christy]

Hi Mac,
I have a very similar issue to yours with a customer’s remote cabin and the need to be able to monitor and change settings remotely. I installed my first Gateway with a brand new Conext 4048 and an MPPT-150 controller and I’m having the exact same trouble and am getting the same error message. Before installation, I actually thought I had verified that I could make settings changes through the internet on a bench test using the admin password, etc, however, once the system was installed I haven’t been able to get it to work despite verifying my passwords and making a long trip for a return visit to the site.

Perhaps someone else has some insight?
I’m glad to know that this may be a larger issue.

-Luke


Luke Christy

NABCEP Certified PV Installation Professional

> On Jan 31, 2020, at 07:10, Mac Lewis <maclewis1 at gmail.com> wrote:
> 
> 
> Hi Wrenches,
> 
> I am working with Schneider on this but I haven't heard back in a few days so I thought I'd put it out to the list to see if anyone else has worked through this.
> 
> We recently installed our first Conext Gateway in hopes of getting better monitoring and control through Insight 2 portal.  We installed it on an XW 5548, AGS, Batt Mon, HV-MPPT charge controller ~ 4 years old.
> 
> For some reason, we cannot make changes to the system via the portal.  The monitoring is much better but the control isn't functional.  When I make a parameter change, it asks for the username and password but then gives this error every time:
> <image.png>
> 
> 
> I verified that I am entering the Gateway admin username and the new password that I assigned.  I can log into it locally, directly through the Access Pt functionality.
> 
> Any suggestions?  Schneider isn't responding and its a snow cat ride to get into the site.
> 
> Thanks
> 
> 
> 
> -- 
> 
> 
> 
> Mac Lewis
> 
> "Yo solo sé que no sé nada." -Sócrates
> 
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