<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div>Hi Mac,</div><div>I have a very similar issue to yours with a customer\u2019s remote cabin and the need to be able to monitor and change settings remotely. I installed my first Gateway with a brand new Conext 4048 and an MPPT-150 controller and I\u2019m having the exact same trouble and am getting the same error message. Before installation, I actually thought I had verified that I could make settings changes through the internet on a bench test using the admin password, etc, however, once the system was installed I haven\u2019t been able to get it to work despite verifying my passwords and making a long trip for a return visit to the site.</div><div><br></div><div>Perhaps someone else has some insight?</div><div>I\u2019m glad to know that this may be a larger issue.</div><div><br></div><div>-Luke</div><div><br></div><div><br></div>Luke Christy<br><br><div dir="ltr"><span style="background-color: rgba(255, 255, 255, 0);">NABCEP Certified PV Installation Professional</span></div><div dir="ltr"><br><blockquote type="cite">On Jan 31, 2020, at 07:10, Mac Lewis <maclewis1@gmail.com> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr">\ufeff<div dir="ltr">Hi Wrenches,<div><br></div><div>I am working with Schneider on this but I haven't heard back in a few days so I thought I'd put it out to the list to see if anyone else has worked through this.</div><div><br></div><div>We recently installed our first Conext Gateway in hopes of getting better monitoring and control through Insight 2 portal. We installed it on an XW 5548, AGS, Batt Mon, HV-MPPT charge controller ~ 4 years old.</div><div><br></div><div>For some reason, we cannot make changes to the system via the portal. The monitoring is much better but the control isn't functional. When I make a parameter change, it asks for the username and password but then gives this error every time:</div><div><div><div><image.png></div><br></div><div><br></div><div>I verified that I am entering the Gateway admin username and the new password that I assigned. I can log into it locally, directly through the Access Pt functionality.</div><div><br></div><div>Any suggestions? Schneider isn't responding and its a snow cat ride to get into the site.</div><div><br></div><div>Thanks</div><div><br></div><div><br></div><div><br></div>-- <br><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div><br></div><div><font color="#305A78" face="'times new roman', serif"><br></font></div><div><br></div>Mac Lewis<br><br><span style="font-family:'Times New Roman';font-size:medium;color:rgb(255,153,0)"><b><font face="Arial, Helvetica, sans-serif" size="3"><p align="left"><font color="#000000" face="Verdana, Arial, Helvetica, sans-serif"><span style="font-size:small"><span style="font-family:arial;font-weight:normal;color:rgb(48,90,120)"><font face="'times new roman', serif">"Yo solo sé que no sé nada." </font><span style="font-weight:700;color:rgb(104,104,104)"><font face="'times new roman', serif">-Sócrates</font></span></span></span></font></p></font></b></span></div></div></div>
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