[RE-wrenches] Schneider support?

[Sandra Herrera]

Glenn,

Could you please send me the case number?

Sandra Herrera


From: RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org> On Behalf Of Glenn Burt
Sent: Monday, December 2, 2019 4:57 PM
To: RE-Wrenches <re-wrenches at lists.re-wrenches.org>
Subject: [RE-wrenches] Schneider support?


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First time in about a year that I have had to use Schneider support - I find that now the special number has no one answering it!?
I created a case online 5 days ago and received receipt of a case number - do I now have to wait for my number to come up and for them to call me?
Anyone else experiencing this, or did I miss something?
I am registered with Schneider as an installer...

I have an off-grid customer I talked into using their equipment partially based on feedback I got here about the new Gateway...so far I am unimpressed with internet connectivity and the Insight 2 portal... He is now snowed in for the winter here and access is only by snowmobile. Two identical systems and I need to get answers ASAP!

Thanks for any feedback.

Glenn


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