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<p class="MsoNormal">Glenn,<o:p></o:p></p>
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<p class="MsoNormal">Could you please send me the case number?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Sandra Herrera <o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> RE-wrenches <re-wrenches-bounces@lists.re-wrenches.org>
<b>On Behalf Of </b>Glenn Burt<br>
<b>Sent:</b> Monday, December 2, 2019 4:57 PM<br>
<b>To:</b> RE-Wrenches <re-wrenches@lists.re-wrenches.org><br>
<b>Subject:</b> [RE-wrenches] Schneider support?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p><span style="color:red">[External email: Use caution with links and attachments]</span><o:p></o:p></p>
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<p class="MsoNormal">First time in about a year that I have had to use Schneider support – I find that now the special number has no one answering it!?<o:p></o:p></p>
<p class="MsoNormal">I created a case online 5 days ago and received receipt of a case number – do I now have to wait for my number to come up and for them to call me?<o:p></o:p></p>
<p class="MsoNormal">Anyone else experiencing this, or did I miss something?<o:p></o:p></p>
<p class="MsoNormal">I am registered with Schneider as an installer…<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have an off-grid customer I talked into using their equipment partially based on feedback I got here about the new Gateway…so far I am unimpressed with internet connectivity and the Insight 2 portal… He is now snowed in for the winter
here and access is only by snowmobile. Two identical systems and I need to get answers ASAP!<o:p></o:p></p>
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<p class="MsoNormal">Thanks for any feedback.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Glenn<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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______________________________________________________________________<br>
This email has been scanned by the Symantec Email Security.cloud service.<br>
______________________________________________________________________<o:p></o:p></p>
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