[RE-wrenches] Schneider support?

[Dave Angelini Offgrid Solar]

I use the mobile number that was given to me as an installer and press
the correct option. If you find out something else please tell us Glen or
Sandra. THX. 

Dave Angelini Offgrid Solar
"we go where powerlines
don't"
http://members.sti.net/offgridsolar/ [1]
e-mail offgridsolar at sti.net
[2]
text 209 813 0060

On Mon, 2 Dec 2019 15:56:48 -0500, "Glenn Burt" 
wrote:   

First time in about a year that I have had to use Schneider
support - I find that now the special number has no one answering it!? 

I
created a case online 5 days ago and received receipt of a case number - do
I now have to wait for my number to come up and for them to call me?


Anyone else experiencing this, or did I miss something? 

I am registered
with Schneider as an installer… 

I have an off-grid customer I talked into
using their equipment partially based on feedback I got here about the new
Gateway…so far I am unimpressed with internet connectivity and the Insight
2 portal… He is now snowed in for the winter here and access is only by
snowmobile. Two identical systems and I need to get answers ASAP! 

Thanks
for any feedback. 

Glenn 

    -- 

 

Links:
------
[1]
http://members.sti.net/offgridsolar/
[2] mailto:offgridsolar at sti.net
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