<p>I use the mobile number that was given to me as an installer and press the correct option. If you find out something else please tell us Glen or Sandra. THX.</p>
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<pre><strong><span>Dave Angelini Offgrid Solar
"we go where powerlines don't"
<a href="http://members.sti.net/offgridsolar/" target="_blank">http://members.sti.net/offgridsolar/</a>
e-mail <a href="mailto:offgridsolar@sti.net">offgridsolar@sti.net</a>
text 209 813 0060</span></strong></pre>
<p>On Mon, 2 Dec 2019 15:56:48 -0500, "Glenn Burt" <glenn.burt@glbcc.com> wrote:</p>
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<p class="MsoNormal">First time in about a year that I have had to use Schneider support – I find that now the special number has no one answering it!?<!-- o ignored --></p>
<p class="MsoNormal">I created a case online 5 days ago and received receipt of a case number – do I now have to wait for my number to come up and for them to call me?<!-- o ignored --></p>
<p class="MsoNormal">Anyone else experiencing this, or did I miss something?<!-- o ignored --></p>
<p class="MsoNormal">I am registered with Schneider as an installer…<!-- o ignored --></p>
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<p class="MsoNormal">I have an off-grid customer I talked into using their equipment partially based on feedback I got here about the new Gateway…so far I am unimpressed with internet connectivity and the Insight 2 portal… He is now snowed in for the winter here and access is only by snowmobile. Two identical systems and I need to get answers ASAP!<!-- o ignored --></p>
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<p class="MsoNormal">Thanks for any feedback.<!-- o ignored --></p>
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<p class="MsoNormal">Glenn<!-- o ignored --></p>
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