[RE-wrenches] Schneider support?

[Glenn Burt]

First time in about a year that I have had to use Schneider support - I find
that now the special number has no one answering it!?

I created a case online 5 days ago and received receipt of a case number -
do I now have to wait for my number to come up and for them to call me?

Anyone else experiencing this, or did I miss something?

I am registered with Schneider as an installer.

 

I have an off-grid customer I talked into using their equipment partially
based on feedback I got here about the new Gateway.so far I am unimpressed
with internet connectivity and the Insight 2 portal. He is now snowed in for
the winter here and access is only by snowmobile. Two identical systems and
I need to get answers ASAP!

 

Thanks for any feedback.

 

Glenn

 

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