[RE-wrenches] SolarEdge woes

[Matt Partymiller]

I believe calling at 2 AM your time would help.  Once you hit about 8:30
AM EST, you might as well just do the online thing.  Often online just
takes 10-30 minutes and you get a valid answer (though I was told by a
tech today he spent three hours going this route - hopefully that was a
one-time occurrence). I am not thrilled with the online approach but it
may alleviate some of your headaches.  You can find their help chat
button in the lower corner when on their support webpage. 

I am surprised how poor the service departments are for the majority of
inverter manufacturers.  I think I would pay an extra $10/inverter for
better support when needed.  Or a monthly club membership fee. 

Matt 

On 2019-07-31 15:08, Marco Mangelsdorf wrote:

> Aloha, 
> 
> Does anyone know any special tricks to get through to a live person at SolarEdge support? 
> 
> We've been dealing with nightmare waits of HOURS while my field crew wait, wait and wait and wait some more. 
> 
> Thanks, 
> 
> marco 
> _______________________________________________
> List sponsored by Redwood Alliance
> 
> List Address: RE-wrenches at lists.re-wrenches.org
> 
> Change listserver email address & settings:
> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org
> 
> List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html
> 
> List rules & etiquette:
> www.re-wrenches.org/etiquette.htm [1]
> 
> Check out or update participant bios:
> www.members.re-wrenches.org [2]

-- 
Matthew Partymiller
Solar Energy Solutions, LLC
(877) 312-7456
matt at sesre.com 

Links:
------
[1] http://www.re-wrenches.org/etiquette.htm
[2] http://www.members.re-wrenches.org
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.re-wrenches.org/pipermail/re-wrenches_lists.re-wrenches.org/attachments/20190731/87c06d34/attachment.htm>