[RE-wrenches] SolarEdge woes

[MiJo Nels]

it also doesn't bode well with my gut feeling on reliability. I can only attest to my experiences, but I feel like a 5% failure rate is high enough it warrants some redesign.. They took away my display, and to drive something with a phone application ANYWHERE in this world other than metropolitan cities is just nightmare-ish.. Working in Gold Country California, has turned me OFF to SolarEdge  . .(Pun intended)..

Joe Nelson

Project Manager C-46/C-10
Sustainable Energy Group Inc., A California Corporation

CSL# 868816
www.SustainableEnergyGroup.com<http://www.SustainableEnergyGroup.com>
530-273-4422 (Office)

530-217-8385 (Cell)



   


________________________________
From: RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org> on behalf of Marco Mangelsdorf <marco at pvthawaii.com>
Sent: Wednesday, July 31, 2019 12:08:46 PM
To: 'RE-wrenches' <re-wrenches at lists.re-wrenches.org>
Subject: [RE-wrenches] SolarEdge woes

Aloha,

Does anyone know any special tricks to get through to a live person at SolarEdge support?

We’ve been dealing with nightmare waits of HOURS while my field crew wait, wait and wait and wait some more.

Thanks,
marco
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