[RE-wrenches] SolarEdge woes

[Howard Arey]

Hahaha!

 

You may have missed my earlier post on the topic. SolarEdge has gone from
very best, most informed tech support IMO in the industry to the very bottom
in a span of two months. Word from SE insider is that rapid growth brought
on many new folks and tech inquiries exacerbated by new SetApp inverters.

I'd say also exacerbated by a big decline in quality. We have had so many SE
failures recently my team and I just discussed moving to Enphase. Really.

I told the SE exec that there ought ot be tiered support so long-time,
proven NABCEP installers can get real support without going through pain on
tier-1 techs asking the most basic questions. But this SE exec
response.shockingly.was that the certified guys were often the worst to deal
with.

 

I'm about fed up with it. Costing me money and goodwill with customers. SE
might be looking after $$$ for nivestors but all they have done is pass
customer support onto our backs.

 

 

Howard "Scot" Arey

254-300-1228

 <mailto:scot.arey at solarcentex.com> scot.arey at solarcentex.com

 



 

 

 

From: RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org> On Behalf Of
Marco Mangelsdorf
Sent: Wednesday, July 31, 2019 2:09 PM
To: 'RE-wrenches' <re-wrenches at lists.re-wrenches.org>
Subject: [RE-wrenches] SolarEdge woes

 

Aloha,

 

Does anyone know any special tricks to get through to a live person at
SolarEdge support?

 

We've been dealing with nightmare waits of HOURS while my field crew wait,
wait and wait and wait some more.

 

Thanks,

marco

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