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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hahaha!<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>You may have missed my earlier post on the topic. SolarEdge has gone from very best, most informed tech support IMO in the industry to the very bottom in a span of two months. Word from SE insider is that rapid growth brought on many new folks and tech inquiries exacerbated by new SetApp inverters.<br><br>I’d say also exacerbated by a big decline in quality. We have had so many SE failures recently my team and I just discussed moving to Enphase. Really.<br><br>I told the SE exec that there ought ot be tiered support so long-time, proven NABCEP installers can get real support without going through pain on tier-1 techs asking the most basic questions. But this SE exec response…shockingly…was that the certified guys were often the worst to deal with.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I’m about fed up with it. Costing me money and goodwill with customers. SE might be looking after $$$ for nivestors but all they have done is pass customer support onto our backs.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b>Howard “Scot” Arey<o:p></o:p></b></p><p class=MsoNormal>254-300-1228<o:p></o:p></p><p class=MsoNormal><a href="mailto:scot.arey@solarcentex.com"><span style='color:#0563C1'>scot.arey@solarcentex.com</span></a><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><img border=0 width=167 height=167 style='width:1.7343in;height:1.7343in' id="Picture_x0020_1" src="cid:image002.png@01D547BE.29F702F0"><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> RE-wrenches <re-wrenches-bounces@lists.re-wrenches.org> <b>On Behalf Of </b>Marco Mangelsdorf<br><b>Sent:</b> Wednesday, July 31, 2019 2:09 PM<br><b>To:</b> 'RE-wrenches' <re-wrenches@lists.re-wrenches.org><br><b>Subject:</b> [RE-wrenches] SolarEdge woes<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>Aloha,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>Does anyone know any special tricks to get through to a live person at SolarEdge support?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>We’ve been dealing with nightmare waits of HOURS while my field crew wait, wait and wait and wait some more.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>Thanks,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>marco<o:p></o:p></span></p></div></body></html>