[RE-wrenches] Schneider Phone Support

[Ray]

Can't help you with the phone support, but the fan running is probably a 
bad temp sensor on the transformer.  Talk about runaround, you'll 
probably have to call Schneider support to get the replacement sensor.....

Ray Walters
Remote Solar
303 505-8760

On 1/9/19 8:34 AM, Amanda Potter wrote:
> Hello Wrenches,
> I am having the same issue.
> I have Comboxs out there that have the latest firmware, but they 
> haven’t worked for quite a while and my customers are not happy...
> And, a SW 4024, three years old with the fans running non stop, no 
> matter what the temperatures are and they will not warranty.
> That is what the last email said from Tech Support.
>
> Thoughts?
>
> Thanks ahead of time.
>
> Amanda Potter
> NABCEP
> PV Installation Professional
> NYSERDA Eligible PV Installer
> Adirondack Battery & Solar, LLC
> Potsdam, NY
> (315) 212-2114
>
> On Jan 9, 2019, at 9:56 AM, drake.chamberlin at redwoodalliance.org 
> <mailto:drake.chamberlin at redwoodalliance.org> wrote:
>
>> Hello Wrenches,
>>
>> Does Schneider phone support still exist? I filled out an on line 
>> form, as a professional, to be able to get phone support. Schneider 
>> sent me an email with two numbers to call, and neither of them 
>> worked. One did not connect to anything and the other gave me the 
>> original message saying to fill out the form for tech support.
>>
>> Using their on-line support has been limited in its usefulness, with 
>> a lot of runaround. No one there will answer any questions about 
>> phone support availability.
>>
>> The timing of this is interesting, as I was on the verge of using 
>> Schneider as my go-to brand for battery based equipment. . One Wrench 
>> posting from a while back that stuck in my head was, "before buying 
>> equipment, call their tech support to see how good it is."
>>
>> Does anyone know if phone support still exists?
>>
>> Thank you,
>>
>> Drake
>>
>>
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