[RE-wrenches] Schneider Phone Support

[Matthew Sherald]

Wrenches,

I also had need of tech support from Schneider and was nonplussed when my trusty phone number failed to connect to their service desk. I filled out their installer form and received a reply email with a number and an un-advertised extension. The number gets you the same dead end menu choices but if you dial the secret extension you may be placed in contact with a real live tech person. 
Anyway, I also posted my issue via the web form and got a delayed response. 
Good tech support makes a difference when I decide between brands. Schneider used to have very good support. I hope they don’t downsize or otherwise diminish its effectiveness. The new phone/email routine sure left me a bit vexed. 

-Matt

Sent from my iPhone

> On Jan 9, 2019, at 1:21 PM, Ray <ray at solarray.com> wrote:
> 
> Can't help you with the phone support, but the fan running is probably a bad temp sensor on the transformer.  Talk about runaround, you'll probably have to call Schneider support to get the replacement sensor.....
> 
> Ray Walters
> Remote Solar
> 303 505-8760
>> On 1/9/19 8:34 AM, Amanda Potter wrote:
>> Hello Wrenches,
>> I am having the same issue.
>> I have Comboxs out there that have the latest firmware, but they haven’t worked for quite a while and my customers are not happy...
>> And, a SW 4024, three years old with the fans running non stop, no matter what the temperatures are and they will not warranty.
>> That is what the last email said from Tech Support.
>> 
>> Thoughts?
>> 
>> Thanks ahead of time.
>> 
>> Amanda Potter
>> NABCEP 
>> PV Installation Professional
>> NYSERDA Eligible PV Installer
>> Adirondack Battery & Solar, LLC
>> Potsdam, NY
>> (315) 212-2114
>> 
>> On Jan 9, 2019, at 9:56 AM, drake.chamberlin at redwoodalliance.org wrote:
>> 
>>> Hello Wrenches,
>>> 
>>> Does Schneider phone support still exist? I filled out an on line form, as a professional, to be able to get phone support. Schneider sent me an email with two numbers to call, and neither of them worked. One did not connect to anything and the other gave me the original message saying to fill out the form for tech support.
>>> 
>>> Using their on-line support has been limited in its usefulness, with a lot of runaround. No one there will answer any questions about phone support availability.
>>> 
>>> The timing of this is interesting, as I was on the verge of using Schneider as my go-to brand for battery based equipment. . One Wrench posting from a while back that stuck in my head was, "before buying equipment, call their tech support to see how good it is." 
>>> 
>>> Does anyone know if phone support still exists?
>>> 
>>> Thank you,
>>> 
>>> Drake 
>>> 
>>> 
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