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<p>Can't help you with the phone support, but the fan running is
probably a bad temp sensor on the transformer. Talk about
runaround, you'll probably have to call Schneider support to get
the replacement sensor.....<br>
</p>
<pre class="moz-signature" cols="72">Ray Walters
Remote Solar
303 505-8760</pre>
<div class="moz-cite-prefix">On 1/9/19 8:34 AM, Amanda Potter wrote:<br>
</div>
<blockquote type="cite"
cite="mid:F8DEE42A-3D58-4E5A-9DB5-1D0CAC6163F0@gmail.com">
<meta http-equiv="content-type" content="text/html; charset=UTF-8">
Hello Wrenches,
<div>I am having the same issue.</div>
<div>I have Comboxs out there that have the latest firmware, but
they haven\u2019t worked for quite a while and my customers are not
happy...</div>
<div>And, a SW 4024, three years old with the fans running non
stop, no matter what the temperatures are and they will not
warranty.</div>
<div>That is what the last email said from Tech Support.</div>
<div><br>
</div>
<div>Thoughts?</div>
<div><br>
</div>
<div>Thanks ahead of time.</div>
<div><br>
</div>
<div>
<div id="AppleMailSignature" dir="ltr">Amanda Potter
<div>NABCEP </div>
<div>PV Installation Professional</div>
<div>NYSERDA Eligible PV Installer</div>
<div>
<div>Adirondack Battery & Solar, LLC</div>
<div>Potsdam, NY</div>
<div><span style="font-size: 13pt;">(315) 212-2114</span></div>
</div>
</div>
<div dir="ltr"><br>
On Jan 9, 2019, at 9:56 AM, <a
href="mailto:drake.chamberlin@redwoodalliance.org"
moz-do-not-send="true">drake.chamberlin@redwoodalliance.org</a>
wrote:<br>
<br>
</div>
<blockquote type="cite">
<div dir="ltr">
<div>Hello Wrenches,</div>
<div><br>
</div>
<div>Does Schneider phone support still exist? I filled out
an on line form, as a professional, to be able to get
phone support. Schneider sent me an email with two numbers
to call, and neither of them worked. One did not connect
to anything and the other gave me the original message
saying to fill out the form for tech support.</div>
<div><br>
</div>
<div>Using their on-line support has been limited in its
usefulness, with a lot of runaround. No one there will
answer any questions about phone support availability.</div>
<div><br>
</div>
<div>The timing of this is interesting, as I was on the
verge of using Schneider as my go-to brand for battery
based equipment. . One Wrench posting from a while back
that stuck in my head was, "before buying equipment, call
their tech support to see how good it is." <br>
</div>
<div><br>
</div>
<div>Does anyone know if phone support still exists?</div>
<div><br>
</div>
<div>Thank you,</div>
<div><br>
</div>
<div>Drake <br>
</div>
<br>
<br>
</div>
</blockquote>
<blockquote type="cite">
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