[RE-wrenches] Fwd: Mate3s swap

[William Miller]

Zeke:

How do you add a new mate to an existing system?  I have looked everywhere
on Optics under the given site and I don't see how that is done.

Or do you just create a new site with the new mate?  If so, I can see how
you lose all of the history.  That would make future troubleshooting
difficult indeed.

William

---------- Forwarded message ---------
From: Zeke Yewdall <zeke at darkforestsolar.com>
Date: Mon, Dec 22, 2025 at 6:38 PM
Subject: Re: [RE-wrenches] Mate3s swap
To: <william at millersolar.com>


You can't change the mac address, but you can add another mate3 to the
system.  I have one system with too many things that has four mate3's on
it.  So you can just add a different mate3 and have it be what you click on
to get into the system.

As far as tech support.... I haven't tried talking to them since they got
bought a year (or more now?) ago.  I didn't think there was any tech
support any more....sounds like there is almost none...

On Mon, Dec 22, 2025 at 6:33 PM William Miller <william at millersolar.com>
wrote:

> Zeke:
>
> I can see the MAC address of the Mate3 in Optics but I could never change
> it. Maybe you have privileges I don’t have. I have always had to contact
> Outback to change out a Mate3s. What is your secret?
>
> I tried to connect via chat several times without a reply. Today I finally
> selected option 2 on the voice line for sales and David answered. He agreed
> to ping tech support so they would respond to the chat request. It is so
> ludicrous to use chat for off-grid support.
>
> I am so frustrated I can hardly put it into words. On site I was
> experiencing inverter problems that kept cutting power. Every time power
> went out Internet went down and the chat got cut off. With the customer
> looking over my shoulder I reconnected time and again only to keep getting
> cut off.
>
> Outback has hit a new low with tech support forbidding voice calls. I
> spent a lot of time ramping into Outback as my primary manufacturer.
> I will never spec an Outback system ever again.
>
> William Miller
> Miller Solar.com
> 805-438-5600
> www.millersolar.com
>
>
> On Mon, Dec 22, 2025 at 1:33 PM Zeke Yewdall via RE-wrenches <
> re-wrenches at lists.re-wrenches.org> wrote:
>
>> I've done a lot of Mate3s swaps over the years, as they are not the most
>> reliable piece of equipment, and I never involved outback in it.   If I
>> recall, you just link the new mates mac ID to the plant in opticsRE, and
>> delete the old one.  Whether you lose all of the old data when doing that I
>> can't remember -- probably so.   Perhaps just name the old one old data,
>> and keep it on the portal rather than deleting it, and use the new one
>> going forwards.
>>
>> Zeke
>>
>>
>> Subject: [RE-wrenches]
>>
>>
>> Message-ID:
>>         <CAAgpqUO7J2g380v8VbE472C5U=rhD=
>> kE8-yyiW+_1oNaKcoBrg at mail.gmail.com>
>> Content-Type: text/plain; charset="utf-8"
>>
>> Friends:
>>
>> I need to swap a Mate3s. This requires help from Outback. They are not
>> answering texts, emails or phone calls.
>>
>> Is there any way one can make this swap without Outback?
>>
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-- 
Zeke Yewdall
PV Engineer
NABCEP #031508-89
zeke at darkforestsolar.com
303-523-3592
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