<div dir="ltr"><div>Zeke:</div><div><br></div><div>How do you add a new mate to an existing system? I have looked everywhere on Optics under the given site and I don't see how that is done.</div><div><br></div><div>Or do you just create a new site with the new mate? If so, I can see how you lose all of the history. That would make future troubleshooting difficult indeed.</div><div><br></div><div>William</div><div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>From: <b class="gmail_sendername" dir="auto">Zeke Yewdall</b> <span dir="auto"><<a href="mailto:zeke@darkforestsolar.com">zeke@darkforestsolar.com</a>></span><br>Date: Mon, Dec 22, 2025 at 6:38 PM<br>Subject: Re: [RE-wrenches] Mate3s swap<br>To: <<a href="mailto:william@millersolar.com">william@millersolar.com</a>><br></div><br><br><div dir="ltr"><div>You can't change the mac address, but you can add another mate3 to the system. I have one system with too many things that has four mate3's on it. So you can just add a different mate3 and have it be what you click on to get into the system.</div><div><br></div><div>As far as tech support.... I haven't tried talking to them since they got bought a year (or more now?) ago. I didn't think there was any tech support any more....sounds like there is almost none...</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Dec 22, 2025 at 6:33 PM William Miller <<a href="mailto:william@millersolar.com" target="_blank">william@millersolar.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="auto">Zeke:</div><div dir="auto"><br></div><div dir="auto">I can see the MAC address of the Mate3 in Optics but I could never change it. Maybe you have privileges I don’t have. I have always had to contact Outback to change out a Mate3s. What is your secret?</div><div dir="auto"><br></div><div dir="auto">I tried to connect via chat several times without a reply. Today I finally selected option 2 on the voice line for sales and David answered. He agreed to ping tech support so they would respond to the chat request. It is so ludicrous to use chat for off-grid support. </div><div dir="auto"><br></div><div dir="auto">I am so frustrated I can hardly put it into words. On site I was experiencing inverter problems that kept cutting power. Every time power went out Internet went down and the chat got cut off. With the customer looking over my shoulder I reconnected time and again only to keep getting cut off. </div><div dir="auto"><br></div><div dir="auto">Outback has hit a new low with tech support forbidding voice calls. I spent a lot of time ramping into Outback as my primary manufacturer. I will never spec an Outback system ever again. <br clear="all"><br><div dir="auto"><div dir="ltr" class="gmail_signature">William Miller<br>Miller Solar.com<br>805-438-5600<br><a href="http://www.millersolar.com" target="_blank">www.millersolar.com</a><br></div></div></div><div><br></div><div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Dec 22, 2025 at 1:33 PM Zeke Yewdall via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div>I've done a lot of Mate3s swaps over the years, as they are not the most reliable piece of equipment, and I never involved outback in it. If I recall, you just link the new mates mac ID to the plant in opticsRE, and delete the old one. Whether you lose all of the old data when doing that I can't remember -- probably so. Perhaps just name the old one old data, and keep it on the portal rather than deleting it, and use the new one going forwards.</div><div><br></div><div>Zeke</div><div><br></div><div><br></div><div>Subject: [RE-wrenches] </div><div><br></div><div><br>Message-ID:<br>
<CAAgpqUO7J2g380v8VbE472C5U=rhD=<a href="mailto:kE8-yyiW%2B_1oNaKcoBrg@mail.gmail.com" target="_blank">kE8-yyiW+_1oNaKcoBrg@mail.gmail.com</a>><br>
Content-Type: text/plain; charset="utf-8"<br>
<br>
Friends:<br>
<br>
I need to swap a Mate3s. This requires help from Outback. They are not<br>
answering texts, emails or phone calls.<br>
<br>
Is there any way one can make this swap without Outback?<br></div><div><br></div></div>
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</blockquote></div></div>
</blockquote></div><div><br clear="all"></div><br><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr">Zeke Yewdall<div>PV Engineer</div><div>NABCEP #031508-89</div><div><a href="mailto:zeke@darkforestsolar.com" target="_blank">zeke@darkforestsolar.com</a></div><div>303-523-3592</div></div></div></div></div>
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