[RE-wrenches] Mate3s swap

[Mac Lewis]

Hi William,

You will need to click "add a profile" to the Optics site with the MAC
address of the new Mate3s (this is fixed and cannot be changed).  Then you
can nest the new Mate 3s under the site that you have already built (its a
drop down menu with all of your sites)  They don't have you merge the data
under the same MAC address, but you can reference the old data by clicking
between profiles.  Eventually, you may want to delete the old profile.

Hope this helps but let us know if you have questions.

On Mon, Dec 22, 2025 at 7:35 PM William Miller via RE-wrenches <
re-wrenches at lists.re-wrenches.org> wrote:

> Zeke:
>
> I can see the MAC address of the Mate3 in Optics but I could never change
> it. Maybe you have privileges I don’t have. I have always had to contact
> Outback to change out a Mate3s. What is your secret?
>
> I tried to connect via chat several times without a reply. Today I finally
> selected option 2 on the voice line for sales and David answered. He agreed
> to ping tech support so they would respond to the chat request. It is so
> ludicrous to use chat for off-grid support.
>
> I am so frustrated I can hardly put it into words. On site I was
> experiencing inverter problems that kept cutting power. Every time power
> went out Internet went down and the chat got cut off. With the customer
> looking over my shoulder I reconnected time and again only to keep getting
> cut off.
>
> Outback has hit a new low with tech support forbidding voice calls. I
> spent a lot of time ramping into Outback as my primary manufacturer.
> I will never spec an Outback system ever again.
>
> William Miller
> Miller Solar.com
> 805-438-5600
> www.millersolar.com
>
>
> On Mon, Dec 22, 2025 at 1:33 PM Zeke Yewdall via RE-wrenches <
> re-wrenches at lists.re-wrenches.org> wrote:
>
>> I've done a lot of Mate3s swaps over the years, as they are not the most
>> reliable piece of equipment, and I never involved outback in it.   If I
>> recall, you just link the new mates mac ID to the plant in opticsRE, and
>> delete the old one.  Whether you lose all of the old data when doing that I
>> can't remember -- probably so.   Perhaps just name the old one old data,
>> and keep it on the portal rather than deleting it, and use the new one
>> going forwards.
>>
>> Zeke
>>
>>
>> Subject: [RE-wrenches]
>>
>>
>> Message-ID:
>>         <CAAgpqUO7J2g380v8VbE472C5U=rhD=
>> kE8-yyiW+_1oNaKcoBrg at mail.gmail.com>
>> Content-Type: text/plain; charset="utf-8"
>>
>> Friends:
>>
>> I need to swap a Mate3s. This requires help from Outback. They are not
>> answering texts, emails or phone calls.
>>
>> Is there any way one can make this swap without Outback?
>>
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-- 



Mac Lewis

*"Yo solo sé que no sé nada." -Sócrates*
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