[RE-wrenches] Mate3s swap

[William Miller]

Mac:

Thanks.  This seems sub-optimal but it may be our only option as Outback
withers into nothingness.

William

On Mon, Dec 22, 2025 at 6:57 PM Mac Lewis <maclewis1 at gmail.com> wrote:

> Hi William,
>
> You will need to click "add a profile" to the Optics site with the MAC
> address of the new Mate3s (this is fixed and cannot be changed).  Then you
> can nest the new Mate 3s under the site that you have already built (its a
> drop down menu with all of your sites)  They don't have you merge the data
> under the same MAC address, but you can reference the old data by clicking
> between profiles.  Eventually, you may want to delete the old profile.
>
> Hope this helps but let us know if you have questions.
>
> On Mon, Dec 22, 2025 at 7:35 PM William Miller via RE-wrenches <
> re-wrenches at lists.re-wrenches.org> wrote:
>
>> Zeke:
>>
>> I can see the MAC address of the Mate3 in Optics but I could never change
>> it. Maybe you have privileges I don’t have. I have always had to contact
>> Outback to change out a Mate3s. What is your secret?
>>
>> I tried to connect via chat several times without a reply. Today I
>> finally selected option 2 on the voice line for sales and David answered.
>> He agreed to ping tech support so they would respond to the chat request.
>> It is so ludicrous to use chat for off-grid support.
>>
>> I am so frustrated I can hardly put it into words. On site I was
>> experiencing inverter problems that kept cutting power. Every time power
>> went out Internet went down and the chat got cut off. With the customer
>> looking over my shoulder I reconnected time and again only to keep getting
>> cut off.
>>
>> Outback has hit a new low with tech support forbidding voice calls. I
>> spent a lot of time ramping into Outback as my primary manufacturer.
>> I will never spec an Outback system ever again.
>>
>> William Miller
>> Miller Solar.com
>> 805-438-5600
>> www.millersolar.com
>>
>>
>> On Mon, Dec 22, 2025 at 1:33 PM Zeke Yewdall via RE-wrenches <
>> re-wrenches at lists.re-wrenches.org> wrote:
>>
>>> I've done a lot of Mate3s swaps over the years, as they are not the most
>>> reliable piece of equipment, and I never involved outback in it.   If I
>>> recall, you just link the new mates mac ID to the plant in opticsRE, and
>>> delete the old one.  Whether you lose all of the old data when doing that I
>>> can't remember -- probably so.   Perhaps just name the old one old data,
>>> and keep it on the portal rather than deleting it, and use the new one
>>> going forwards.
>>>
>>> Zeke
>>>
>>>
>>> Subject: [RE-wrenches]
>>>
>>>
>>> Message-ID:
>>>         <CAAgpqUO7J2g380v8VbE472C5U=rhD=
>>> kE8-yyiW+_1oNaKcoBrg at mail.gmail.com>
>>> Content-Type: text/plain; charset="utf-8"
>>>
>>> Friends:
>>>
>>> I need to swap a Mate3s. This requires help from Outback. They are not
>>> answering texts, emails or phone calls.
>>>
>>> Is there any way one can make this swap without Outback?
>>>
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>
> --
>
>
>
> Mac Lewis
>
> *"Yo solo sé que no sé nada." -Sócrates*
>
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