<div dir="ltr"><div dir="ltr"><div>Mac:</div><div><br></div><div>Thanks. This seems sub-optimal but it may be our only option as Outback withers into nothingness.</div><div><br></div><div>William</div></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Mon, Dec 22, 2025 at 6:57 PM Mac Lewis <<a href="mailto:maclewis1@gmail.com">maclewis1@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Hi William,<div><br></div><div>You will need to click "add a profile" to the Optics site with the MAC address of the new Mate3s (this is fixed and cannot be changed). Then you can nest the new Mate 3s under the site that you have already built (its a drop down menu with all of your sites) They don't have you merge the data under the same MAC address, but you can reference the old data by clicking between profiles. Eventually, you may want to delete the old profile.</div><div><br></div><div>Hope this helps but let us know if you have questions.</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Dec 22, 2025 at 7:35 PM William Miller via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="auto">Zeke:</div><div dir="auto"><br></div><div dir="auto">I can see the MAC address of the Mate3 in Optics but I could never change it. Maybe you have privileges I don’t have. I have always had to contact Outback to change out a Mate3s. What is your secret?</div><div dir="auto"><br></div><div dir="auto">I tried to connect via chat several times without a reply. Today I finally selected option 2 on the voice line for sales and David answered. He agreed to ping tech support so they would respond to the chat request. It is so ludicrous to use chat for off-grid support. </div><div dir="auto"><br></div><div dir="auto">I am so frustrated I can hardly put it into words. On site I was experiencing inverter problems that kept cutting power. Every time power went out Internet went down and the chat got cut off. With the customer looking over my shoulder I reconnected time and again only to keep getting cut off. </div><div dir="auto"><br></div><div dir="auto">Outback has hit a new low with tech support forbidding voice calls. I spent a lot of time ramping into Outback as my primary manufacturer. I will never spec an Outback system ever again. <br clear="all"><br><div dir="auto"><div dir="ltr" class="gmail_signature">William Miller<br>Miller Solar.com<br>805-438-5600<br><a href="http://www.millersolar.com" target="_blank">www.millersolar.com</a><br></div></div></div><div><br></div><div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Dec 22, 2025 at 1:33 PM Zeke Yewdall via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div>I've done a lot of Mate3s swaps over the years, as they are not the most reliable piece of equipment, and I never involved outback in it. If I recall, you just link the new mates mac ID to the plant in opticsRE, and delete the old one. Whether you lose all of the old data when doing that I can't remember -- probably so. Perhaps just name the old one old data, and keep it on the portal rather than deleting it, and use the new one going forwards.</div><div><br></div><div>Zeke</div><div><br></div><div><br></div><div>Subject: [RE-wrenches] </div><div><br></div><div><br>Message-ID:<br>
<CAAgpqUO7J2g380v8VbE472C5U=rhD=<a href="mailto:kE8-yyiW%2B_1oNaKcoBrg@mail.gmail.com" target="_blank">kE8-yyiW+_1oNaKcoBrg@mail.gmail.com</a>><br>
Content-Type: text/plain; charset="utf-8"<br>
<br>
Friends:<br>
<br>
I need to swap a Mate3s. This requires help from Outback. They are not<br>
answering texts, emails or phone calls.<br>
<br>
Is there any way one can make this swap without Outback?<br></div><div><br></div></div>
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</blockquote></div><div><br clear="all"></div><div><br></div><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature"><div><br></div><div><font color="#305A78" face="'times new roman', serif"><br></font></div><div><br></div>Mac Lewis<br><br><span style="font-family:"Times New Roman";font-size:medium;color:rgb(255,153,0)"><b><font face="Arial, Helvetica, sans-serif" size="3"><p align="left"><font color="#000000" face="Verdana, Arial, Helvetica, sans-serif"><span style="font-size:small"><span style="font-family:arial;font-weight:normal;color:rgb(48,90,120)"><font face="'times new roman', serif">"Yo solo sé que no sé nada." </font><span style="font-weight:700;color:rgb(104,104,104)"><font face="'times new roman', serif">-Sócrates</font></span></span></span></font></p></font></b></span></div>
</blockquote></div></div>