[RE-wrenches] Mate3s swap

[William Miller]

Zeke:

I can see the MAC address of the Mate3 in Optics but I could never change
it. Maybe you have privileges I don’t have. I have always had to contact
Outback to change out a Mate3s. What is your secret?

I tried to connect via chat several times without a reply. Today I finally
selected option 2 on the voice line for sales and David answered. He agreed
to ping tech support so they would respond to the chat request. It is so
ludicrous to use chat for off-grid support.

I am so frustrated I can hardly put it into words. On site I was
experiencing inverter problems that kept cutting power. Every time power
went out Internet went down and the chat got cut off. With the customer
looking over my shoulder I reconnected time and again only to keep getting
cut off.

Outback has hit a new low with tech support forbidding voice calls. I spent
a lot of time ramping into Outback as my primary manufacturer.  I will
never spec an Outback system ever again.

William Miller
Miller Solar.com
805-438-5600
www.millersolar.com


On Mon, Dec 22, 2025 at 1:33 PM Zeke Yewdall via RE-wrenches <
re-wrenches at lists.re-wrenches.org> wrote:

> I've done a lot of Mate3s swaps over the years, as they are not the most
> reliable piece of equipment, and I never involved outback in it.   If I
> recall, you just link the new mates mac ID to the plant in opticsRE, and
> delete the old one.  Whether you lose all of the old data when doing that I
> can't remember -- probably so.   Perhaps just name the old one old data,
> and keep it on the portal rather than deleting it, and use the new one
> going forwards.
>
> Zeke
>
>
> Subject: [RE-wrenches]
>
>
> Message-ID:
>         <CAAgpqUO7J2g380v8VbE472C5U=rhD=
> kE8-yyiW+_1oNaKcoBrg at mail.gmail.com>
> Content-Type: text/plain; charset="utf-8"
>
> Friends:
>
> I need to swap a Mate3s. This requires help from Outback. They are not
> answering texts, emails or phone calls.
>
> Is there any way one can make this swap without Outback?
>
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