[RE-wrenches] Outback Tech Support

[drake.chamberlin at redwoodalliance.org]

Okay I did. Below is my posting.

Is Outback tech support coming back under the new management? I would 
recommend reviving it and hiring back the people who really know the 
equipment, especially Lones Tuss.

Will Outback honor the warranties of equipment now in the field? I 
recommend that it does, and improves the services rendered by the 
sellers. Since many people depend on  their solar equipment for their 
electricity, it is crucial that replacements be delivered in a timely 
manner.

Thank you,

Drake Chamberlin
Athens Electric LLC
Ohio Electrical Contractor's License 44810
NABCEP Certified PV Installation Professional

---

On 2024-05-24 18:40, Dave Angelini Offgrid Solar via RE-wrenches wrote:

> Marshall Neipert [3]Forum MemberPosts: 11 [4]Joined: Mon May 20, 2024 
> 10:07 amMy RE system: President of Outback Power
> https://www.linkedin.com/in/neipertContact:
> Contact Marshall Neipert [5]
> 
> You should ask him Drake! He is on the forum and responding to some 
> emails. Here is in a link that he is taking suggestions on
> https://forum.outbackpower.com/viewtopic.php?t=18726
> 
> Kind of weird that the president is using a linkedin address but it is 
> their company now. That is the main reason I responded on the Solar 
> edge stock.
> You have to stay in business to be in business. With that price hit and 
> an address in Isreal right now, beware!
> 
> I know very little about roof mounted electronics because I do not go 
> on roofs. I totally get it that most here do. I still have my rights I 
> think!
> 
> FRIDAY ! Stay Safe !
> 
> Dave Angelini Offgrid Solar
> "we go where powerlines don't"
> [1]https://offgridsolar1.com/ [2]  [1]
> e-mail  offgridsolar at sti.net
> text 209 813 0060
> 
> On 2024-05-24 3:20 pm, Drake Chamberlin via RE-wrenches wrote:
> 
>> Hello All,
>> 
>> With the sale of Outback, their tech support seems to have 
>> disappeared. Around the time of the sale, tech support had agreed to 
>> send me a new control stack for a Radian. After a long delay, they did 
>> send it, but were quick to remind me to return the core.
>> 
>> When the new control stack was installed, the inverter would not work. 
>> The error message was AC Out Voltage Low. I put the old one back in 
>> and returned the one they sent. There is no one to talk to, and no one 
>> answers email.
>> 
>> Do you know if the new owners are planning to honor product warranty? 
>> Is tech support coming back?
>> 
>> This is a pretty rough transition. It will likely leave a number of 
>> people in the dark.
>> 
>> Fun Times Indeed!
>> 
>> Drake
>> 
>> _Drake Chamberlin_
>> 
>> _Athens Electric LLC_
>> 
>> _Ohio Electrical Contractor's License 44810_
>> 
>> _NABCEP Certified PV Installation Professional_
>> 
>> --
>> 
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Links:
------
[1] http://members.sti.net/offgridsolar/
[2] https://offgridsolar1.com/
[3] 
https://forum.outbackpower.com/memberlist.php?mode=viewprofile&u=20772
[4] 
https://forum.outbackpower.com/search.php?author_id=20772&sr=posts
[5] https://forum.outbackpower.com/viewtopic.php?t=18726#
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