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<p><span style="font-size: 12pt;">Okay I did. Below is my posting.</span></p>
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<p><span style="font-size: 12pt;">Is Outback tech support coming back under the new management? I would recommend reviving it and hiring back the people who really know the equipment, especially Lones Tuss. </span></p>
<p><span style="font-size: 12pt;">Will Outback honor the warranties of equipment now in the field? I recommend that it does, and improves the services rendered by the sellers. Since many people depend on their solar equipment for their electricity, it is crucial that replacements be delivered in a timely manner. </span></p>
<p><span style="font-size: 12pt;">Thank you,</span></p>
<p>Drake Chamberlin<br />Athens Electric LLC<br />Ohio Electrical Contractor’s License 44810<br />NABCEP Certified PV Installation Professional</p>
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<p id="reply-intro">On 2024-05-24 18:40, Dave Angelini Offgrid Solar via RE-wrenches wrote:</p>
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<div id="v1signature"><a class="v1username" style="color: #105289; font-family: 'Open Sans', sans-serif; font-weight: bold; background-color: transparent;" href="https://forum.outbackpower.com/memberlist.php?mode=viewprofile&u=20772" target="_blank" rel="noopener noreferrer">Marshall Neipert</a>Forum Member<strong style="font-family: 'Open Sans', sans-serif; font-weight: bold;">Posts:</strong><span> </span><a style="color: #105289; font-family: 'Open Sans', sans-serif; font-weight: normal; background-color: transparent;" href="https://forum.outbackpower.com/search.php?author_id=20772&sr=posts" target="_blank" rel="noopener noreferrer">11</a><strong style="font-family: 'Open Sans', sans-serif; font-weight: bold;">Joined:</strong><span> </span>Mon May 20, 2024 10:07 am<strong style="font-family: 'Open Sans', sans-serif; font-weight: bold;">My RE system:</strong><span> </span>President of Outback Power<br style="font-family: 'Open Sans', sans-serif;" /><a class="v1postlink" style="color: #368ad2; font-family: 'Open Sans', sans-serif; font-weight: bold; background-color: transparent;" href="https://www.linkedin.com/in/neipert" target="_blank" rel="noopener noreferrer">https://www.linkedin.com/in/neipert</a><strong style="font-family: 'Open Sans', sans-serif; font-weight: bold;">Contact:</strong><span> </span>
<div class="v1dropdown-container v1dropdown-left" style="font-family: 'Open Sans', sans-serif;"><a class="v1dropdown-trigger v1dropdown-toggle" style="color: #105289; font-family: 'Open Sans', sans-serif; font-weight: bold; background-color: transparent;" title="Contact Marshall Neipert" href="https://forum.outbackpower.com/viewtopic.php?t=18726#" target="_blank" rel="noopener noreferrer"><span class="v1sr-only" style="font-family: 'Open Sans', sans-serif;">Contact Marshall Neipert</span></a></div>
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<div class="v1dropdown-container v1dropdown-left" style="font-family: 'Open Sans', sans-serif;">You should ask him Drake! He is on the forum and responding to some emails. Here is in a link that he is taking suggestions on</div>
<div class="v1dropdown-container v1dropdown-left" style="font-family: 'Open Sans', sans-serif;"><a href="https://forum.outbackpower.com/viewtopic.php?t=18726" target="_blank" rel="noopener noreferrer">https://forum.outbackpower.com/viewtopic.php?t=18726</a></div>
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<div class="v1dropdown-container v1dropdown-left" style="font-family: 'Open Sans', sans-serif;">Kind of weird that the president is using a linkedin address but it is their company now. That is the main reason I responded on the Solar edge stock.</div>
<div class="v1dropdown-container v1dropdown-left" style="font-family: 'Open Sans', sans-serif;">You have to stay in business to be in business. With that price hit and an address in Isreal right now, beware!</div>
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<div class="v1dropdown-container v1dropdown-left" style="font-family: 'Open Sans', sans-serif;">I know very little about roof mounted electronics because I do not go on roofs. I totally get it that most here do. I still have my rights I think!</div>
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<div class="v1dropdown-container v1dropdown-left" style="font-family: 'Open Sans', sans-serif;">FRIDAY ! Stay Safe !</div>
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<pre><strong><span style="font-size: small;">Dave Angelini Offgrid Solar
"we go where powerlines don't"
<a href="http://members.sti.net/offgridsolar/" target="_blank" rel="noopener noreferrer"> </a><a style="color: blue; font-size: 11px; font-family: 'Lucida Grande', Verdana, Arial, Helvetica, sans-serif; font-weight: 400; background-color: #ffffff;" href="https://offgridsolar1.com/" target="_blank" rel="noopener noreferrer"><span style="font-size: 12pt;">https://offgridsolar1.com/</span></a><a href="http://members.sti.net/offgridsolar/" target="_blank" rel="noopener noreferrer"> </a>
e-mail <a href="mailto:offgridsolar@sti.net" rel="noreferrer">offgridsolar@sti.net</a>
text 209 813 0060</span></strong></pre>
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<p id="v1reply-intro">On 2024-05-24 3:20 pm, Drake Chamberlin via RE-wrenches wrote:</p>
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<div class="v1v1pre" style="margin: 0; padding: 0; font-family: monospace;"><span style="font-size: 12pt;">Hello All,</span></div>
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<div class="v1v1pre" style="margin: 0; padding: 0; font-family: monospace;"><span style="font-size: 12pt;">With the sale of Outback, their tech support seems to have disappeared. Around the time of the sale, tech support had agreed to send me a new control stack for a Radian. After a long delay, they did send it, but were quick to remind me to return the core. </span></div>
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<div class="v1v1pre" style="margin: 0; padding: 0; font-family: monospace;"><span style="font-size: 12pt;">When the new control stack was installed, the inverter would not work. The error message was AC Out Voltage Low. I put the old one back in and returned the one they sent. There is no one to talk to, and no one answers email. </span></div>
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<div class="v1v1pre" style="margin: 0; padding: 0; font-family: monospace;"><span style="font-size: 12pt;">Do you know if the new owners are planning to honor product warranty? Is tech support coming back? </span></div>
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<div class="v1v1pre" style="margin: 0; padding: 0; font-family: monospace;"><span style="font-size: 12pt;">This is a pretty rough transition. It will likely leave a number of people in the dark. </span></div>
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<div class="v1v1pre" style="margin: 0; padding: 0; font-family: monospace;"><span style="font-size: 12pt;">Fun Times Indeed!</span></div>
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<div class="v1v1pre" style="margin: 0; padding: 0; font-family: monospace;"><span style="font-size: 12pt;">Drake </span></div>
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<p><em>Drake Chamberlin</em></p>
<p><em>Athens Electric LLC</em></p>
<p><em>Ohio Electrical Contractor’s License 44810</em></p>
<p><em>NABCEP Certified PV Installation Professional</em></p>
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