[RE-wrenches] Outback Tech Support

[jay]

Hi Drake,

What it says to me is that they either fired everyone or said move to tx.

I’ve always joked that if the potential project I’m to work on starts badly it never gets better.

I still don’t understand why the owners of EG4 would by a legacy inverter company?

Jay



> On May 24, 2024, at 4:20 PM, Drake Chamberlin via RE-wrenches <re-wrenches at lists.re-wrenches.org> wrote:
> 
> Hello All,
>  
> With the sale of Outback, their tech support seems to have disappeared. Around the time of the sale, tech support had agreed to send me a new control stack for a Radian. After a long delay, they did send it, but were quick to remind me to return the core.
>  
> When the new control stack was installed, the inverter would not work. The error message was AC Out Voltage Low. I put the old one back in and returned the one they sent. There is no one to talk to, and no one answers email.
>  
> Do you know if the new owners are planning to honor product warranty? Is tech support coming back?
>  
> This is a pretty rough transition. It will likely leave a number of people in the dark.
>  
> Fun Times Indeed!
>  
> Drake
>  
> Drake Chamberlin
> 
> Athens Electric LLC
> 
> Ohio Electrical Contractor’s License 44810
> 
> NABCEP Certified PV Installation Professional
> 
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>  
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