
<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">Hi Drake,<div class=""><br class=""></div><div class="">What it says to me is that they either fired everyone or said move to tx.</div><div class=""><br class=""></div><div class="">I’ve always joked that if the potential project I’m to work on starts badly it never gets better.</div><div class=""><br class=""></div><div class="">I still don’t understand why the owners of EG4 would by a legacy inverter company?</div><div class=""><br class=""></div><div class="">Jay</div><div class=""><br class=""></div><div class=""><br class=""><div><br class=""><blockquote type="cite" class=""><div class="">On May 24, 2024, at 4:20 PM, Drake Chamberlin via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" class="">re-wrenches@lists.re-wrenches.org</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><meta http-equiv="Content-Type" content="text/html; charset=UTF-8" class=""><div style="font-size: 10pt; font-family: Verdana,Geneva,sans-serif" class="">

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<div class="pre" style="margin: 0; padding: 0; font-family: monospace"><span style="font-size: 12pt;" class="">With the sale of Outback, their tech support seems to have disappeared. Around the time of the sale, tech support had agreed to send me a new control stack for a Radian. After a long delay, they did send it, but were quick to remind me to return the core. </span></div>

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<div class="pre" style="margin: 0; padding: 0; font-family: monospace"><span style="font-size: 12pt;" class="">When the new control stack was installed, the inverter would not work. The error message was AC Out Voltage Low. I put the old one back in and returned the one they sent. There is no one to talk to, and no one answers email. </span></div>

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<div class="pre" style="margin: 0; padding: 0; font-family: monospace"><span style="font-size: 12pt;" class="">Do you know if the new owners are planning to honor product warranty? Is tech support coming back? </span></div>

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<div class="pre" style="margin: 0; padding: 0; font-family: monospace"><span style="font-size: 12pt;" class="">This is a pretty rough transition. It will likely leave a number of people in the dark. </span></div>

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<div class="pre" style="margin: 0; padding: 0; font-family: monospace"><span style="font-size: 12pt;" class="">Fun Times Indeed!</span></div>

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<div class="pre" style="margin: 0; padding: 0; font-family: monospace"><span style="font-size: 12pt;" class="">Drake </span></div>

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<div class="pre" style="margin: 0; padding: 0; font-family: monospace"><p class=""><em class="">Drake Chamberlin</em></p><p class=""><em class="">Athens Electric LLC</em></p><p class=""><em class="">Ohio Electrical Contractor’s License 44810</em></p><p class=""><em class="">NABCEP Certified PV Installation Professional</em></p>

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