[RE-wrenches] Outback Tech Support

[Dave Angelini Offgrid Solar]

Marshall Neipert [3]Forum MemberPosts: 11 [4]Joined: Mon May 20, 2024 
10:07 amMy RE system: President of Outback Power
https://www.linkedin.com/in/neipertContact:
Contact Marshall Neipert [5]

You should ask him Drake! He is on the forum and responding to some 
emails. Here is in a link that he is taking suggestions on
https://forum.outbackpower.com/viewtopic.php?t=18726

Kind of weird that the president is using a linkedin address but it is 
their company now. That is the main reason I responded on the Solar edge 
stock.
You have to stay in business to be in business. With that price hit and 
an address in Isreal right now, beware!

I know very little about roof mounted electronics because I do not go on 
roofs. I totally get it that most here do. I still have my rights I 
think!

FRIDAY ! Stay Safe !

Dave Angelini Offgrid Solar
"we go where powerlines don't"
    [1]https://offgridsolar1.com/ [2]  [1]
e-mail  offgridsolar at sti.net
text 209 813 0060

On 2024-05-24 3:20 pm, Drake Chamberlin via RE-wrenches wrote:

> Hello All,
> 
> With the sale of Outback, their tech support seems to have disappeared. 
> Around the time of the sale, tech support had agreed to send me a new 
> control stack for a Radian. After a long delay, they did send it, but 
> were quick to remind me to return the core.
> 
> When the new control stack was installed, the inverter would not work. 
> The error message was AC Out Voltage Low. I put the old one back in and 
> returned the one they sent. There is no one to talk to, and no one 
> answers email.
> 
> Do you know if the new owners are planning to honor product warranty? 
> Is tech support coming back?
> 
> This is a pretty rough transition. It will likely leave a number of 
> people in the dark.
> 
> Fun Times Indeed!
> 
> Drake
> 
> _Drake Chamberlin_
> 
> _Athens Electric LLC_
> 
> _Ohio Electrical Contractor's License 44810_
> 
> _NABCEP Certified PV Installation Professional_
> 
> --
> 
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Links:
------
[1] http://members.sti.net/offgridsolar/
[2] https://offgridsolar1.com/
[3] 
https://forum.outbackpower.com/memberlist.php?mode=viewprofile&u=20772
[4] 
https://forum.outbackpower.com/search.php?author_id=20772&sr=posts
[5] https://forum.outbackpower.com/viewtopic.php?t=18726#
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