[RE-wrenches] Outback Tech Support

[drake.chamberlin at redwoodalliance.org]

Hello All,

With the sale of Outback, their tech support seems to have disappeared. 
Around the time of the sale, tech support had agreed to send me a new 
control stack for a Radian. After a long delay, they did send it, but 
were quick to remind me to return the core.

When the new control stack was installed, the inverter would not work. 
The error message was AC Out Voltage Low. I put the old one back in and 
returned the one they sent. There is no one to talk to, and no one 
answers email.

Do you know if the new owners are planning to honor product warranty? Is 
tech support coming back?

This is a pretty rough transition. It will likely leave a number of 
people in the dark.

Fun Times Indeed!

Drake

_Drake Chamberlin_

_Athens Electric LLC_

_Ohio Electrical Contractor's License 44810_

_NABCEP Certified PV Installation Professional_

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