[RE-wrenches] Fortress Battery Problems

[Chris Sparadeo]

Hi Ray,

I would suggest pushing the latest firmware update to both units.

https://www.fortresspower.com/firmware/

re: tech support…

I have had good luck speaking directly to Tom:

Thomas Honey
Fortress Power
Applications Engineering
(215) 613-4318 x4318
tomh at fortresspower.com

I agree that Fortress’ Discord, online ticketing system and phone support
are subpar. Call me old school, but an answered phone call when on-site is
a must have feature of any manufacturer.

Hope this helps,

-Chris

On Wed, Nov 16, 2022 at 2:20 PM Howie Michaelson via RE-wrenches <
re-wrenches at lists.re-wrenches.org> wrote:

> Hi Ray,
> I have been having a difficult time communicating with Fortress as well.
> I filed a support ticket several times and only got a response a couple of
> days later asking another question that was easily answered, but then do
> not receive any reply to that without filing another support ticket, which
> again takes days for them to respond to.  Very unsatisfactory and
> frustrating after having invested in 7 eVault Max for a long time client.
> Don't have any suggestions for you.
>
> *Howie Michaelson**Sun Catcher*
>
> *NABCEP Certified Solar PV Installer™*
>
> *Solar Electric Systems Sales & Service802-272-0004*
>
>
> On Wed, Nov 16, 2022 at 2:02 PM Ray Walters via RE-wrenches <
> re-wrenches at lists.re-wrenches.org> wrote:
>
>> Greetings Fellow Wrenches;
>>
>> Based on glowing reports from the RE list, I finally used Fortress for a
>> battery replacement for a long time customer. Overall, it seems to be a
>> better solution than others I've seen. However, we are having issues.
>> First the two batteries are supposed to be linked together in a master/
>> slave configuration, but they charge and discharge unevenly, and have
>> SOC often 20% different.   Batteries are connected to a common buss with
>> equal length 4/0 cables.
>>
>> I've been truly disappointed with Fortress customer support. First, I've
>> called multiple times over the past two weeks, and never got through to
>> anyone.  Their online support system is quite flawed as well, and I had
>> a very difficult time even setting up a support ticket.  Now I can't
>> even log in to view the support ticket, and I've only received one email
>> back asking if I had properly paralleled the batteries.
>>
>> Has anyone else had a hard time with Fortress support?  Does anyone have
>> a direct contact?  Customer is beyond pissed now, after almost 2 weeks
>> hearing nothing, and having spent tens of thousands.
>>
>> Thanks;
>>
>> Ray Walters
>> Remote Solar
>>
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Chris Sparadeo


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