[RE-wrenches] Fortress Battery Problems

Howie Michaelson Howie.Michaelson at gmail.com
Wed Nov 16 11:19:54 PST 2022

Hi Ray,
I have been having a difficult time communicating with Fortress as well.  I
filed a support ticket several times and only got a response a couple of
days later asking another question that was easily answered, but then do
not receive any reply to that without filing another support ticket, which
again takes days for them to respond to.  Very unsatisfactory and
frustrating after having invested in 7 eVault Max for a long time client.
Don't have any suggestions for you.

*Howie Michaelson**Sun Catcher*

*NABCEP Certified Solar PV Installer™*

*Solar Electric Systems Sales & Service802-272-0004*

On Wed, Nov 16, 2022 at 2:02 PM Ray Walters via RE-wrenches <
re-wrenches at lists.re-wrenches.org> wrote:

> Greetings Fellow Wrenches;
> Based on glowing reports from the RE list, I finally used Fortress for a
> battery replacement for a long time customer. Overall, it seems to be a
> better solution than others I've seen. However, we are having issues.
> First the two batteries are supposed to be linked together in a master/
> slave configuration, but they charge and discharge unevenly, and have
> SOC often 20% different.   Batteries are connected to a common buss with
> equal length 4/0 cables.
> I've been truly disappointed with Fortress customer support. First, I've
> called multiple times over the past two weeks, and never got through to
> anyone.  Their online support system is quite flawed as well, and I had
> a very difficult time even setting up a support ticket.  Now I can't
> even log in to view the support ticket, and I've only received one email
> back asking if I had properly paralleled the batteries.
> Has anyone else had a hard time with Fortress support?  Does anyone have
> a direct contact?  Customer is beyond pissed now, after almost 2 weeks
> hearing nothing, and having spent tens of thousands.
> Thanks;
> Ray Walters
> Remote Solar
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