[RE-wrenches] Fortress Battery Problems
Ray Walters
ray at solarray.com
Wed Nov 16 12:14:24 PST 2022
I finally heard back from Fortress, I'm going to try their suggestion of
"equalizing" the batteries at 55.5 v, and adjust some settings. I'll
report back to the list on what I come up with. This is an interesting
application: quad stack of VFX inverters with Midnite CCs. Using the
aux out on the Classic to control a relay to turn on/off the inverters
for LVD, since Outback programming (like Schneider) won't allow LVD
settings above 48v.
Ray
On 11/16/2022 12:40 PM, Chris Sparadeo via RE-wrenches wrote:
> Hi Ray,
>
> I would suggest pushing the latest firmware update to both units.
>
> https://www.fortresspower.com/firmware/
>
> re: tech support…
>
> I have had good luck speaking directly to Tom:
>
> Thomas Honey
> Fortress Power
> Applications Engineering
> (215) 613-4318 x4318
> tomh at fortresspower.com
>
> I agree that Fortress’ Discord, online ticketing system and phone
> support are subpar. Call me old school, but an answered phone call
> when on-site is a must have feature of any manufacturer.
>
> Hope this helps,
>
> -Chris
>
> On Wed, Nov 16, 2022 at 2:20 PM Howie Michaelson via RE-wrenches
> <re-wrenches at lists.re-wrenches.org> wrote:
>
> Hi Ray,
> I have been having a difficult time communicating with Fortress as
> well. I filed a support ticket several times and only got a
> response a couple of days later asking another question that was
> easily answered, but then do not receive any reply to that without
> filing another support ticket, which again takes days for them to
> respond to. Very unsatisfactory and frustrating after having
> invested in 7 eVault Max for a long time client. Don't have any
> suggestions for you.
> *Howie Michaelson
> **Sun Catcher*
> *****/NABCEP Certified Solar PV Installer™
> /**
> **Solar Electric Systems Sales & Service
> 802-272-0004*
>
>
> On Wed, Nov 16, 2022 at 2:02 PM Ray Walters via RE-wrenches
> <re-wrenches at lists.re-wrenches.org> wrote:
>
> Greetings Fellow Wrenches;
>
> Based on glowing reports from the RE list, I finally used
> Fortress for a
> battery replacement for a long time customer. Overall, it
> seems to be a
> better solution than others I've seen. However, we are having
> issues.
> First the two batteries are supposed to be linked together in
> a master/
> slave configuration, but they charge and discharge unevenly,
> and have
> SOC often 20% different. Batteries are connected to a common
> buss with
> equal length 4/0 cables.
>
> I've been truly disappointed with Fortress customer support.
> First, I've
> called multiple times over the past two weeks, and never got
> through to
> anyone. Their online support system is quite flawed as well,
> and I had
> a very difficult time even setting up a support ticket. Now I
> can't
> even log in to view the support ticket, and I've only received
> one email
> back asking if I had properly paralleled the batteries.
>
> Has anyone else had a hard time with Fortress support? Does
> anyone have
> a direct contact? Customer is beyond pissed now, after almost
> 2 weeks
> hearing nothing, and having spent tens of thousands.
>
> Thanks;
>
> Ray Walters
> Remote Solar
>
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> --
> Chris Sparadeo
>
>
> C_802-369-4458
> H_802-728-3059
>
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