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<p>I finally heard back from Fortress, I'm going to try their
suggestion of "equalizing" the batteries at 55.5 v, and adjust
some settings. I'll report back to the list on what I come up
with. This is an interesting application: quad stack of VFX
inverters with Midnite CCs. Using the aux out on the Classic to
control a relay to turn on/off the inverters for LVD, since
Outback programming (like Schneider) won't allow LVD settings
above 48v.<br>
</p>
<p>Ray<br>
</p>
<div class="moz-cite-prefix">On 11/16/2022 12:40 PM, Chris Sparadeo
via RE-wrenches wrote:<br>
</div>
<blockquote type="cite"
cite="mid:CAAdbmLbKd=VxNCuraAV0Ltw0KS34Zfo7-eP2aTJKor-Z5NY8og@mail.gmail.com">
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<div dir="auto">Hi Ray,</div>
<div dir="auto"><br>
</div>
<div dir="auto">I would suggest pushing the latest firmware update
to both units.
<div dir="auto"><br>
</div>
<div><a href="https://www.fortresspower.com/firmware/"
moz-do-not-send="true" class="moz-txt-link-freetext">https://www.fortresspower.com/firmware/</a></div>
</div>
<div dir="auto"><br>
</div>
<div dir="auto">re: tech support…</div>
<div dir="auto"><br>
</div>
<div dir="auto">I have had good luck speaking directly to Tom:<br>
</div>
<div dir="auto"><br>
</div>
<div dir="auto">
<div dir="auto">Thomas Honey</div>
<div dir="auto">Fortress Power</div>
<div dir="auto">Applications Engineering </div>
<div dir="auto">(215) 613-4318 x4318</div>
<div dir="auto"><a href="mailto:tomh@fortresspower.com"
moz-do-not-send="true" class="moz-txt-link-freetext">tomh@fortresspower.com</a></div>
<div dir="auto"><br>
</div>
<div dir="auto">I agree that Fortress’ Discord, online
ticketing system and phone support are subpar. Call me old
school, but an answered phone call when on-site is a must have
feature of any manufacturer.</div>
<div dir="auto"><br>
</div>
<div dir="auto">Hope this helps,</div>
<div dir="auto"><br>
</div>
<div dir="auto">-Chris </div>
<div dir="auto"><br>
</div>
</div>
<div>
<div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Wed, Nov 16, 2022 at 2:20
PM Howie Michaelson via RE-wrenches <<a
href="mailto:re-wrenches@lists.re-wrenches.org"
moz-do-not-send="true" class="moz-txt-link-freetext">re-wrenches@lists.re-wrenches.org</a>>
wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px
0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)">
<div dir="ltr">
<div class="gmail_default"
style="font-family:verdana,sans-serif">Hi Ray,</div>
<div class="gmail_default"
style="font-family:verdana,sans-serif">I have been
having a difficult time communicating with Fortress as
well. I filed a support ticket several times and only
got a response a couple of days later asking another
question that was easily answered, but then do not
receive any reply to that without filing another support
ticket, which again takes days for them to respond to.
Very unsatisfactory and frustrating after having
invested in 7 eVault Max for a long time client. Don't
have any suggestions for you.<br clear="all">
</div>
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<div>
<div dir="ltr"><span><span><font
style="color:rgb(136,136,136)"><span style="color:rgb(120,63,4)"><b>Howie
Michaelson<br>
</b></span><span
style="color:rgb(0,0,255)"></span></font></span></span><span><span><span><span><font
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style="color:rgb(136,136,136)"><span style="color:rgb(0,0,255)"><b><font
style="color:rgb(0,0,255)" size="1"><i>NABCEP Certified Solar PV
Installer™<br>
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style="color:rgb(68,68,68)" size="2"><span style="color:rgb(32,18,77)"><b><span><span><span
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<div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Wed, Nov 16, 2022 at
2:02 PM Ray Walters via RE-wrenches <<a
href="mailto:re-wrenches@lists.re-wrenches.org"
target="_blank" moz-do-not-send="true"
class="moz-txt-link-freetext">re-wrenches@lists.re-wrenches.org</a>>
wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px
0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)">Greetings
Fellow Wrenches;<br>
<br>
Based on glowing reports from the RE list, I finally
used Fortress for a <br>
battery replacement for a long time customer. Overall,
it seems to be a <br>
better solution than others I've seen. However, we are
having issues. <br>
First the two batteries are supposed to be linked
together in a master/ <br>
slave configuration, but they charge and discharge
unevenly, and have <br>
SOC often 20% different. Batteries are connected to a
common buss with <br>
equal length 4/0 cables.<br>
<br>
I've been truly disappointed with Fortress customer
support. First, I've <br>
called multiple times over the past two weeks, and never
got through to <br>
anyone. Their online support system is quite flawed as
well, and I had <br>
a very difficult time even setting up a support ticket.
Now I can't <br>
even log in to view the support ticket, and I've only
received one email <br>
back asking if I had properly paralleled the batteries.<br>
<br>
Has anyone else had a hard time with Fortress support?
Does anyone have <br>
a direct contact? Customer is beyond pissed now, after
almost 2 weeks <br>
hearing nothing, and having spent tens of thousands.<br>
<br>
Thanks;<br>
<br>
Ray Walters<br>
Remote Solar<br>
<br>
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-- <br>
<div dir="ltr" class="gmail_signature"
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<div>Chris Sparadeo</div>
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<div>C_802-369-4458</div>
<div>H_802-728-3059</div>
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