<div dir="auto">Hi Ray,</div><div dir="auto"><br></div><div dir="auto">I would suggest pushing the latest firmware update to both units. <div dir="auto"><br></div><div><a href="https://www.fortresspower.com/firmware/">https://www.fortresspower.com/firmware/</a></div></div><div dir="auto"><br></div><div dir="auto">re: tech support…</div><div dir="auto"><br></div><div dir="auto">I have had good luck speaking directly to Tom:<br></div><div dir="auto"><br></div><div dir="auto"><div dir="auto">Thomas Honey</div><div dir="auto">Fortress Power</div><div dir="auto">Applications Engineering </div><div dir="auto">(215) 613-4318 x4318</div><div dir="auto"><a href="mailto:tomh@fortresspower.com">tomh@fortresspower.com</a></div><div dir="auto"><br></div><div dir="auto">I agree that Fortress’ Discord, online ticketing system and phone support are subpar. Call me old school, but an answered phone call when on-site is a must have feature of any manufacturer.</div><div dir="auto"><br></div><div dir="auto">Hope this helps,</div><div dir="auto"><br></div><div dir="auto">-Chris </div><div dir="auto"><br></div></div><div><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Nov 16, 2022 at 2:20 PM Howie Michaelson via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div dir="ltr"><div class="gmail_default" style="font-family:verdana,sans-serif">Hi Ray,</div><div class="gmail_default" style="font-family:verdana,sans-serif">I have been having a difficult time communicating with Fortress as well. I filed a support ticket several times and only got a response a couple of days later asking another question that was easily answered, but then do not receive any reply to that without filing another support ticket, which again takes days for them to respond to. Very unsatisfactory and frustrating after having invested in 7 eVault Max for a long time client. Don't have any suggestions for you.<br clear="all"></div><div><div dir="ltr" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><span><span><font style="color:rgb(136,136,136)"><span style="color:rgb(120,63,4)"><b>Howie Michaelson<br></b></span><span style="color:rgb(0,0,255)"></span></font></span></span><span><span><span><span><font style="color:rgb(136,136,136)"><span style="color:rgb(106,168,79)"><b>Sun Catcher</b></span><br><span style="color:rgb(68,68,68)"><span style="background-color:rgb(255,255,255)"><font size="2" style="color:rgb(68,68,68)">
<span style="color:rgb(32,18,77)"><b><span></span></b></span></font></span></span></font></span><span><font style="color:rgb(136,136,136)"><span style="color:rgb(68,68,68)"><span style="background-color:rgb(255,255,255)"><font size="2" style="color:rgb(68,68,68)"><span style="color:rgb(32,18,77)"><b><span><span><span style="color:rgb(68,68,68)"><span style="background-color:rgb(255,255,255)"></span></span></span></span></b></span></font></span></span></font></span></span></span></span><span><span><font style="color:rgb(136,136,136)"><span style="color:rgb(0,0,255)"><b><font size="1" style="color:rgb(0,0,255)"><i>NABCEP Certified Solar PV Installer™<br></i></font></b></span></font></span><span><span><font style="color:rgb(136,136,136)"><span style="color:rgb(120,63,4)"></span></font></span></span></span><span><span><span><font style="color:rgb(136,136,136)"><span style="color:rgb(120,63,4)"><b><img src="https://drive.google.com/uc?id=1MQF8aTcFNnBR59ia5JAm1DsPHCxzNkPx&export=download"><br></b></span></font></span></span><span><font style="color:rgb(136,136,136)"><span style="color:rgb(0,0,255)"><b><font size="1" style="color:rgb(0,0,255)"><i></i></font></b></span></font></span><span><font style="color:rgb(136,136,136)"><span style="color:rgb(68,68,68)"><span style="background-color:rgb(255,255,255)"><font size="2" style="color:rgb(68,68,68)"><span style="color:rgb(32,18,77)"><b><span><span><span style="color:rgb(68,68,68)"><span style="background-color:rgb(255,255,255)"><font size="2" style="color:rgb(68,68,68)">Solar Electric Systems Sales & Service<br></font></span></span><span style="color:rgb(180,95,6)">802-272-0004</span></span></span></b></span></font></span></span></font></span></span></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Nov 16, 2022 at 2:02 PM Ray Walters via RE-wrenches <<a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)">Greetings Fellow Wrenches;<br>
<br>
Based on glowing reports from the RE list, I finally used Fortress for a <br>
battery replacement for a long time customer. Overall, it seems to be a <br>
better solution than others I've seen. However, we are having issues. <br>
First the two batteries are supposed to be linked together in a master/ <br>
slave configuration, but they charge and discharge unevenly, and have <br>
SOC often 20% different. Batteries are connected to a common buss with <br>
equal length 4/0 cables.<br>
<br>
I've been truly disappointed with Fortress customer support. First, I've <br>
called multiple times over the past two weeks, and never got through to <br>
anyone. Their online support system is quite flawed as well, and I had <br>
a very difficult time even setting up a support ticket. Now I can't <br>
even log in to view the support ticket, and I've only received one email <br>
back asking if I had properly paralleled the batteries.<br>
<br>
Has anyone else had a hard time with Fortress support? Does anyone have <br>
a direct contact? Customer is beyond pissed now, after almost 2 weeks <br>
hearing nothing, and having spent tens of thousands.<br>
<br>
Thanks;<br>
<br>
Ray Walters<br>
Remote Solar<br>
<br>
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</blockquote></div></div>-- <br><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div>Chris Sparadeo</div><div><br></div><div><br></div><div>C_802-369-4458</div><div>H_802-728-3059</div><div></div></div></div></div></div></div>