[RE-wrenches] Has anyone ever had one of his customers get a note from SolarEdge like this one?

pgiroux at mindspring.com pgiroux at mindspring.com
Mon Aug 15 17:59:57 PDT 2022



Sadly, Solar Edge has been dropping the ball for years. They promised a
Critical Loads service panel in which one could marry two store edges. Never
saw it. They hitched their wagon to Tesla then LG for batteries. Have had
customers with dead or removed batteries for coming on 14 months and no one
will follow up with me at LG and when I ask for help at Solar edge they blow
me off saying not their problem take it up with LG. Let's not even get into
hold times.



Peter Giroux


Roswell Ga  



From: RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org> On Behalf Of
Scot Arey via RE-wrenches
Sent: Monday, August 15, 2022 7:55 PM
To: 'RE-wrenches' <re-wrenches at lists.re-wrenches.org>
Cc: scot.arey at solarcentex.com
Subject: [RE-wrenches] Has anyone ever had one of his customers get a note
from SolarEdge like this one?


We just had the second SE7600 Energy Hub internal error in a year at one of
our sites. Our customer none too pleased as you might imagine. We send in
pics to SolarEdge and they say they are assessing since this is 2nd inverter
failure. Customer gets super upset and calls SE to be told - and I'm
summarizing - oh, your installer didn't send in what we need.


Huh? We sent in the pics as requested and were told they were assessing and
not once have we been asked for further details or better pics, even after
we called back for updates.

The customer insists to SE, "send me new inverter" and SE sends this
attached note to the customer. I almost fell over.I've put in hundreds and
hundreds of SolarEdge to include many dual-inverter/BUI/storage systems and
to have a tech roll me and my company under the bus like this is stunning.


Has this happened to anyone else? 


P.S. - I tried calling SE today for support and was told the wait was "116
minutes." This just isn't working. I can't be the only one.

Posted this on LinkedIn a month ago - no retractions:



-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org/attachments/20220815/b88262dc/attachment-0001.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 136365 bytes
Desc: not available
URL: <http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org/attachments/20220815/b88262dc/attachment-0001.png>

More information about the RE-wrenches mailing list