<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal>Scot<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Sadly, Solar Edge has been dropping the ball for years. They promised a Critical Loads service panel in which one could marry two store edges. Never saw it. They hitched their wagon to Tesla then LG for batteries. Have had customers with dead or removed batteries for coming on 14 months and no one will follow up with me at LG and when I ask for help at Solar edge they blow me off saying not their problem take it up with LG. Let’s not even get into hold times.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thx<o:p></o:p></p><p class=MsoNormal>Peter Giroux<o:p></o:p></p><p class=MsoNormal>ASAE<o:p></o:p></p><p class=MsoNormal>Roswell Ga <o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> RE-wrenches <re-wrenches-bounces@lists.re-wrenches.org> <b>On Behalf Of </b>Scot Arey via RE-wrenches<br><b>Sent:</b> Monday, August 15, 2022 7:55 PM<br><b>To:</b> 'RE-wrenches' <re-wrenches@lists.re-wrenches.org><br><b>Cc:</b> scot.arey@solarcentex.com<br><b>Subject:</b> [RE-wrenches] Has anyone ever had one of his customers get a note from SolarEdge like this one?<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We just had the second SE7600 Energy Hub internal error in a year at one of our sites. Our customer none too pleased as you might imagine. We send in pics to SolarEdge and they say they are assessing since this is 2<sup>nd</sup> inverter failure. Customer gets super upset and calls SE to be told – and I’m summarizing – oh, your installer didn’t send in what we need.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Huh? We sent in the pics as requested and were told they were assessing and not once have we been asked for further details or better pics, even after we called back for updates.<br><br>The customer insists to SE, “send me new inverter” and SE sends this attached note to the customer. I almost fell over…I’ve put in hundreds and hundreds of SolarEdge to include many dual-inverter/BUI/storage systems and to have a tech roll me and my company under the bus like this is stunning.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Has this happened to anyone else? <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>P.S. – I tried calling SE today for support and was told the wait was “116 minutes.” This just isn’t working. I can’t be the only one.<br><br>Posted this on LinkedIn a month ago – no retractions: <a href="https://www.linkedin.com/feed/update/urn:li:ugcPost:6948389740500987904?utm_source=linkedin_share&utm_medium=member_desktop_share&utm_content=post">https://www.linkedin.com/feed/update/urn:li:ugcPost:6948389740500987904?utm_source=linkedin_share&utm_medium=member_desktop_share&utm_content=post</a><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><img border=0 width=350 height=138 style='width:3.6458in;height:1.4375in' id="Picture_x0020_1" src="cid:image001.png@01D8B0E9.F9BF6C10"><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>