[RE-wrenches] Outback warranty issues

[Dave Tedeyan]

This one in particular is a warranty repair. They did say that if it was
not warranty that I would be better off getting it through a distributor.
We've used Ameresco in the past.
-Dave


*--*


*Dave Tedeyan*
*Project Engineer*

*Taitem Engineering, PC*
10 Verizon Lane, Lansing, NY 14882
Voice: (607) 930-3481 x6
www.taitem.com

On Wed, Jun 28, 2017 at 12:01 PM, Tump <tump at swnl.net> wrote:

> Interesting I have an old FX 3048 w/ a bad board and was told by the tech
> at OB that they no longer were supplying boards but I needed to buy them
> from one of their distributors. The list.  I called said they did not sell
> them. Humph interested in seeing what happens here.
>
> On Jun 28, 2017, at 11:42 AM, Dave Tedeyan <dtedeyan at taitem.com> wrote:
>
> Jay,
> I just called them about an hour ago about a FP2 system with a failed
> inverter. They said they'd have the new control board sent out today,
> hopefully they actually will.
> Cheers,
> Dave
>
>
> *--*
>
>
> *Dave Tedeyan*
> *Project Engineer*
>
> *Taitem Engineering, PC*
> 10 Verizon Lane, Lansing, NY 14882
> Voice: (607) 930-3481 x6
> www.taitem.com
>
> On Wed, Jun 28, 2017 at 11:03 AM, jay <jay.peltz at gmail.com> wrote:
>
>> Has anyone had issues with getting OB to do warranty returns in a timely
>> fashion?
>>
>> I had a mate 3 DOA.  I called OB and received a RMA last monday then
>> nothing, no email etc.  I called last thursday and was told it was done
>> wrong and would have something right away, then nothing. I called tuesday (
>> yesterday) and still nothing as to tracking/email etc.
>>
>> Anyone else having these kinds of issues.
>> I do have to say that usually they are normal and timely.
>> But not this time.
>>
>> jay
>>
>> peltz power
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