[RE-wrenches] Outback warranty issues

[frenergy]

Jay,

             I just had an FM80 fail in a FP1, less than a year old.  
Called 6:30 AM and waited 20-30 minutes for help.  I had checked voltage 
in at the FM's terminals...good, disconnected from terminals and shorted 
one string of 3 PVs (low light) and got the correct amps.  Display was 
on but would not wake up to charge.  It was dead.  Obviously dead!

             The person who answered the phone asked some irrelevant 
questions and wanted me to patch up 3 PVs and a battery to test it at my 
shop.  I waited and called back in a couple days hoping to get someone 
else who would just send me an RMA...same person, insisting I test it 
first.  Thanks.  Knowing it was dead, I took a new one off the shelf out 
to the install and it worked fine.  Called OB back, told them what I did 
and they sent a new (refurb?) one that day with a return shipping label 
for the dead one.  The whole process took about three weeks...too long.

Bill

Feather River Solar Electric
Bill Battagin, Owner
4291 Nelson St.
Taylorsville, CA 95983
530.284.7849
CA Lic 874049
www.frenergy.net

On 6/28/2017 8:03 AM, jay wrote:
> Has anyone had issues with getting OB to do warranty returns in a timely fashion?
>
> I had a mate 3 DOA.  I called OB and received a RMA last monday then nothing, no email etc.  I called last thursday and was told it was done wrong and would have something right away, then nothing. I called tuesday ( yesterday) and still nothing as to tracking/email etc.
>
> Anyone else having these kinds of issues.
> I do have to say that usually they are normal and timely.
> But not this time.
>
> jay
>
> peltz power
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