[RE-wrenches] Outback warranty issues update

[jay]

HI All,

I have found out the the following that might come in handy.

If you have a DOA, OB will take the RMA then contact the supplier who sent it to you, and have them send replacement which will be brand new.  And DOA actually is up to between 1-2 months if I understood correctly.  

But all this takes way more time.  2 weeks and counting in my case. And so I would try calling your supplier first to see if they’ll take care of it.  

However if you want something faster, and you didn’t care about getting brand new ( but refurbished) then don’t say its a DOA and it’’ll be the normal same day or next day drop ship from OB. 

Hope this helps.

jay

peltz power


> On Jun 28, 2017, at 5:19 PM, frenergy <frenergy at psln.com> wrote:
> 
> Jay,
> 
>            I just had an FM80 fail in a FP1, less than a year old.  Called 6:30 AM and waited 20-30 minutes for help.  I had checked voltage in at the FM's terminals...good, disconnected from terminals and shorted one string of 3 PVs (low light) and got the correct amps.  Display was on but would not wake up to charge.  It was dead.  Obviously dead!
> 
>            The person who answered the phone asked some irrelevant questions and wanted me to patch up 3 PVs and a battery to test it at my shop.  I waited and called back in a couple days hoping to get someone else who would just send me an RMA...same person, insisting I test it first.  Thanks.  Knowing it was dead, I took a new one off the shelf out to the install and it worked fine.  Called OB back, told them what I did and they sent a new (refurb?) one that day with a return shipping label for the dead one.  The whole process took about three weeks...too long.
> 
> Bill
> 
>