[RE-wrenches] Outback customer service???

[Ray Walters]

HI Larry;

I second your suggestion that dealers have a separate, expedited contact 
line that reaches someone with a higher level of expertise.
1) We're repeat customers, and their front line sales team.
2) We're not going to call unless its something trickier to figure out.
This has been a long term problem with several of the manufacturers.

R.Ray Walters
CTO, Solarray, Inc
Nabcep Certified PV Installer,
Licensed Master Electrician
Solar Design Engineer
303 505-8760

On 12/8/2015 10:59 AM, Starlight Solar Power Systems wrote:
> Jay, Thats just nuts!
>
> I have long wondered why companies like this don’t separate customer 
> service to “professionals” or "dealers” who are promoting, selling and 
> installing their products from the “consumers” that bought the product 
> online and may not have even read the manual. We, the wrenches, should 
> have our own contact number or person.
>
> I did receive a voice mail from Outback (thank-you) now I am trying to 
> reach them again to actually place a parts order.
>
> Larry
>
> On Dec 8, 2015, at 9:50 AM, jay <jay.peltz at gmail.com 
> <mailto:jay.peltz at gmail.com>> wrote:
>
> tech support is
> 360-618-4363
>
> don’t leave a message unless you can wait for a few weeks.
>
> jay
>> On Dec 8, 2015, at 8:46 AM, Starlight Solar Power Systems 
>> <larry at starlightsolar.com <mailto:larry at starlightsolar.com>> wrote:
>>
>> Does anyone know how to reach Outback customer service? I have 
>> called, waited and left messages and emailed them with no response.
>>
>> Thank you,
>>
>> Larry
>>
>>
>
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