[RE-wrenches] Outback customer service???

[penobscotsolar at midmaine.com]

I too have been frustrated with Outback tech support. I have sat on hold
for as long as 40 minutes before anyone picked up. I have suggested they
have a "dealers only" line and as any good customer support person would,
they empathized with me..........One tech actually told me the majority of
their callers were dealers. I think this speaks to the added problem
battery based systems and so many new dealers installing them has brought
to the industry, but I still feel Outback is doing a disservice to us
all......



> HI Larry;
>
> I second your suggestion that dealers have a separate, expedited contact
> line that reaches someone with a higher level of expertise.
> 1) We're repeat customers, and their front line sales team.
> 2) We're not going to call unless its something trickier to figure out.
> This has been a long term problem with several of the manufacturers.
>
> R.Ray Walters
> CTO, Solarray, Inc
> Nabcep Certified PV Installer,
> Licensed Master Electrician
> Solar Design Engineer
> 303 505-8760
>
> On 12/8/2015 10:59 AM, Starlight Solar Power Systems wrote:
>> Jay, Thats just nuts!
>>
>> I have long wondered why companies like this don’t separate customer
>> service to “professionals” or "dealers” who are promoting, selling and
>> installing their products from the “consumers” that bought the product
>> online and may not have even read the manual. We, the wrenches, should
>> have our own contact number or person.
>>
>> I did receive a voice mail from Outback (thank-you) now I am trying to
>> reach them again to actually place a parts order.
>>
>> Larry
>>
>> On Dec 8, 2015, at 9:50 AM, jay <jay.peltz at gmail.com
>> <mailto:jay.peltz at gmail.com>> wrote:
>>
>> tech support is
>> 360-618-4363
>>
>> don’t leave a message unless you can wait for a few weeks.
>>
>> jay
>>> On Dec 8, 2015, at 8:46 AM, Starlight Solar Power Systems
>>> <larry at starlightsolar.com <mailto:larry at starlightsolar.com>> wrote:
>>>
>>> Does anyone know how to reach Outback customer service? I have
>>> called, waited and left messages and emailed them with no response.
>>>
>>> Thank you,
>>>
>>> Larry
>>>
>>>
>>
>> _______________________________________________
>> List sponsored by Redwood Alliance
>>
>> List Address: RE-wrenches at lists.re-wrenches.org
>> <mailto:RE-wrenches at lists.re-wrenches.org>
>>
>> Change listserver email address & settings:
>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org
>>
>> List-Archive:
>> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html
>>
>> List rules & etiquette:
>> www.re-wrenches.org/etiquette.htm
>>
>> Check out or update participant bios:
>> www.members.re-wrenches.org
>>
>>
>>
>>
>> _______________________________________________
>> List sponsored by Redwood Alliance
>>
>> List Address: RE-wrenches at lists.re-wrenches.org
>>
>> Change listserver email address & settings:
>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org
>>
>> List-Archive:
>> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html
>>
>> List rules & etiquette:
>> www.re-wrenches.org/etiquette.htm
>>
>> Check out or update participant bios:
>> www.members.re-wrenches.org
>>
>
> _______________________________________________
> List sponsored by Redwood Alliance
>
> List Address: RE-wrenches at lists.re-wrenches.org
>
> Change listserver email address & settings:
> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org
>
> List-Archive:
> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html
>
> List rules & etiquette:
> www.re-wrenches.org/etiquette.htm
>
> Check out or update participant bios:
> www.members.re-wrenches.org
>
>