[RE-wrenches] Outback customer service???

[Dana]

Same here is some one on line from Outback following this? Comment?

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Dana Orzel 
Great Solar Works, Inc -  NABCEP # 051112-136
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-----Original Message-----
From: RE-wrenches [mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of penobscotsolar at midmaine.com
Sent: Tuesday, December 08, 2015 12:54 PM
To: RE-wrenches
Subject: Re: [RE-wrenches] Outback customer service???

I too have been frustrated with Outback tech support. I have sat on hold for as long as 40 minutes before anyone picked up. I have suggested they have a "dealers only" line and as any good customer support person would, they empathized with me..........One tech actually told me the majority of their callers were dealers. I think this speaks to the added problem battery based systems and so many new dealers installing them has brought to the industry, but I still feel Outback is doing a disservice to us all......



> HI Larry;
>
> I second your suggestion that dealers have a separate, expedited 
> contact line that reaches someone with a higher level of expertise.
> 1) We're repeat customers, and their front line sales team.
> 2) We're not going to call unless its something trickier to figure out.
> This has been a long term problem with several of the manufacturers.
>
> R.Ray Walters
> CTO, Solarray, Inc
> Nabcep Certified PV Installer,
> Licensed Master Electrician
> Solar Design Engineer
> 303 505-8760
>
> On 12/8/2015 10:59 AM, Starlight Solar Power Systems wrote:
>> Jay, Thats just nuts!
>>
>> I have long wondered why companies like this don’t separate customer 
>> service to “professionals” or "dealers” who are promoting, selling 
>> and installing their products from the “consumers” that bought the 
>> product online and may not have even read the manual. We, the 
>> wrenches, should have our own contact number or person.
>>
>> I did receive a voice mail from Outback (thank-you) now I am trying 
>> to reach them again to actually place a parts order.
>>
>> Larry
>>
>> On Dec 8, 2015, at 9:50 AM, jay <jay.peltz at gmail.com 
>> <mailto:jay.peltz at gmail.com>> wrote:
>>
>> tech support is
>> 360-618-4363
>>
>> don’t leave a message unless you can wait for a few weeks.
>>
>> jay
>>> On Dec 8, 2015, at 8:46 AM, Starlight Solar Power Systems 
>>> <larry at starlightsolar.com <mailto:larry at starlightsolar.com>> wrote:
>>>
>>> Does anyone know how to reach Outback customer service? I have 
>>> called, waited and left messages and emailed them with no response.
>>>
>>> Thank you,
>>>
>>> Larry
>>>
>>>
>>
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