[RE-wrenches] Outback customer service???

[Gregory Seelhorst]

I've seen Phil Undercuffler mentioned in this group who worked there last I
know.

Greg
On Dec 8, 2015 2:22 PM, "Dana" <dana at solarwork.com> wrote:

> Same here is some one on line from Outback following this? Comment?
>
>
> ----------------------------------------------------------------------------
> Dana Orzel
> Great Solar Works, Inc -  NABCEP # 051112-136
> E - dana at solarwork.com  - Web - solarwork.com
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>
> -----Original Message-----
> From: RE-wrenches [mailto:re-wrenches-bounces at lists.re-wrenches.org] On
> Behalf Of penobscotsolar at midmaine.com
> Sent: Tuesday, December 08, 2015 12:54 PM
> To: RE-wrenches
> Subject: Re: [RE-wrenches] Outback customer service???
>
> I too have been frustrated with Outback tech support. I have sat on hold
> for as long as 40 minutes before anyone picked up. I have suggested they
> have a "dealers only" line and as any good customer support person would,
> they empathized with me..........One tech actually told me the majority of
> their callers were dealers. I think this speaks to the added problem
> battery based systems and so many new dealers installing them has brought
> to the industry, but I still feel Outback is doing a disservice to us
> all......
>
>
>
> > HI Larry;
> >
> > I second your suggestion that dealers have a separate, expedited
> > contact line that reaches someone with a higher level of expertise.
> > 1) We're repeat customers, and their front line sales team.
> > 2) We're not going to call unless its something trickier to figure out.
> > This has been a long term problem with several of the manufacturers.
> >
> > R.Ray Walters
> > CTO, Solarray, Inc
> > Nabcep Certified PV Installer,
> > Licensed Master Electrician
> > Solar Design Engineer
> > 303 505-8760
> >
> > On 12/8/2015 10:59 AM, Starlight Solar Power Systems wrote:
> >> Jay, Thats just nuts!
> >>
> >> I have long wondered why companies like this don’t separate customer
> >> service to “professionals” or "dealers” who are promoting, selling
> >> and installing their products from the “consumers” that bought the
> >> product online and may not have even read the manual. We, the
> >> wrenches, should have our own contact number or person.
> >>
> >> I did receive a voice mail from Outback (thank-you) now I am trying
> >> to reach them again to actually place a parts order.
> >>
> >> Larry
> >>
> >> On Dec 8, 2015, at 9:50 AM, jay <jay.peltz at gmail.com
> >> <mailto:jay.peltz at gmail.com>> wrote:
> >>
> >> tech support is
> >> 360-618-4363
> >>
> >> don’t leave a message unless you can wait for a few weeks.
> >>
> >> jay
> >>> On Dec 8, 2015, at 8:46 AM, Starlight Solar Power Systems
> >>> <larry at starlightsolar.com <mailto:larry at starlightsolar.com>> wrote:
> >>>
> >>> Does anyone know how to reach Outback customer service? I have
> >>> called, waited and left messages and emailed them with no response.
> >>>
> >>> Thank you,
> >>>
> >>> Larry
> >>>
> >>>
> >>
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