<p dir="ltr">I've seen Phil Undercuffler mentioned in this group who worked there last I know.  </p>
<p dir="ltr">Greg</p>
<div class="gmail_quote">On Dec 8, 2015 2:22 PM, "Dana" <<a href="mailto:dana@solarwork.com">dana@solarwork.com</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Same here is some one on line from Outback following this? Comment?<br>
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----------------------------------------------------------------------------<br>
Dana Orzel<br>
Great Solar Works, Inc -  NABCEP # 051112-136<br>
E - <a href="mailto:dana@solarwork.com">dana@solarwork.com</a>  - Web - <a href="http://solarwork.com" rel="noreferrer" target="_blank">solarwork.com</a><br>
O - <a href="tel:970.626.5253" value="+19706265253">970.626.5253</a>  C - <a href="tel:208.721.7003" value="+12087217003">208.721.7003</a><br>
"Responsible Technologies for Responsible People since 1988"<br>
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-----Original Message-----<br>
From: RE-wrenches [mailto:<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org">re-wrenches-bounces@lists.re-wrenches.org</a>] On Behalf Of <a href="mailto:penobscotsolar@midmaine.com">penobscotsolar@midmaine.com</a><br>
Sent: Tuesday, December 08, 2015 12:54 PM<br>
To: RE-wrenches<br>
Subject: Re: [RE-wrenches] Outback customer service???<br>
<br>
I too have been frustrated with Outback tech support. I have sat on hold for as long as 40 minutes before anyone picked up. I have suggested they have a "dealers only" line and as any good customer support person would, they empathized with me..........One tech actually told me the majority of their callers were dealers. I think this speaks to the added problem battery based systems and so many new dealers installing them has brought to the industry, but I still feel Outback is doing a disservice to us all......<br>
<br>
<br>
<br>
> HI Larry;<br>
><br>
> I second your suggestion that dealers have a separate, expedited<br>
> contact line that reaches someone with a higher level of expertise.<br>
> 1) We're repeat customers, and their front line sales team.<br>
> 2) We're not going to call unless its something trickier to figure out.<br>
> This has been a long term problem with several of the manufacturers.<br>
><br>
> R.Ray Walters<br>
> CTO, Solarray, Inc<br>
> Nabcep Certified PV Installer,<br>
> Licensed Master Electrician<br>
> Solar Design Engineer<br>
> <a href="tel:303%20505-8760" value="+13035058760">303 505-8760</a><br>
><br>
> On 12/8/2015 10:59 AM, Starlight Solar Power Systems wrote:<br>
>> Jay, Thats just nuts!<br>
>><br>
>> I have long wondered why companies like this don’t separate customer<br>
>> service to “professionals” or "dealers” who are promoting, selling<br>
>> and installing their products from the “consumers” that bought the<br>
>> product online and may not have even read the manual. We, the<br>
>> wrenches, should have our own contact number or person.<br>
>><br>
>> I did receive a voice mail from Outback (thank-you) now I am trying<br>
>> to reach them again to actually place a parts order.<br>
>><br>
>> Larry<br>
>><br>
>> On Dec 8, 2015, at 9:50 AM, jay <<a href="mailto:jay.peltz@gmail.com">jay.peltz@gmail.com</a><br>
>> <mailto:<a href="mailto:jay.peltz@gmail.com">jay.peltz@gmail.com</a>>> wrote:<br>
>><br>
>> tech support is<br>
>> <a href="tel:360-618-4363" value="+13606184363">360-618-4363</a><br>
>><br>
>> don’t leave a message unless you can wait for a few weeks.<br>
>><br>
>> jay<br>
>>> On Dec 8, 2015, at 8:46 AM, Starlight Solar Power Systems<br>
>>> <<a href="mailto:larry@starlightsolar.com">larry@starlightsolar.com</a> <mailto:<a href="mailto:larry@starlightsolar.com">larry@starlightsolar.com</a>>> wrote:<br>
>>><br>
>>> Does anyone know how to reach Outback customer service? I have<br>
>>> called, waited and left messages and emailed them with no response.<br>
>>><br>
>>> Thank you,<br>
>>><br>
>>> Larry<br>
>>><br>
>>><br>
>><br>
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</blockquote></div>