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HI Larry;<br>
<br>
I second your suggestion that dealers have a separate, expedited
contact line that reaches someone with a higher level of expertise.
<br>
1) We're repeat customers, and their front line sales team. <br>
2) We're not going to call unless its something trickier to figure
out. <br>
This has been a long term problem with several of the manufacturers.<br>
<pre class="moz-signature" cols="72">R.Ray Walters
CTO, Solarray, Inc
Nabcep Certified PV Installer,
Licensed Master Electrician
Solar Design Engineer
303 505-8760</pre>
<div class="moz-cite-prefix">On 12/8/2015 10:59 AM, Starlight Solar
Power Systems wrote:<br>
</div>
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cite="mid:627E28F8-B151-40D7-A90D-D6F285064EEC@starlightsolar.com"
type="cite">
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Jay, Thats just nuts!
<div class=""><br class="">
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<div class="">I have long wondered why companies like this don’t
separate customer service to “professionals” or "dealers” who
are promoting, selling and installing their products from the
“consumers” that bought the product online and may not have even
read the manual. We, the wrenches, should have our own contact
number or person.
<div class=""><br class="">
</div>
<div class="">I did receive a voice mail from Outback
(thank-you) now I am trying to reach them again to actually
place a parts order.<br class="">
<div class=""><br class="">
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<div style="color: rgb(0, 0, 0); font-family:
Helvetica; font-style: normal; font-variant:
normal; font-weight: normal; letter-spacing:
normal; line-height: normal; orphans: 2;
text-align: -webkit-auto; text-indent: 0px;
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space; -webkit-line-break: after-white-space;"
class="">Larry</div>
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<div class="">On Dec 8, 2015, at 9:50 AM, jay <<a
moz-do-not-send="true"
href="mailto:jay.peltz@gmail.com" class=""><a class="moz-txt-link-abbreviated" href="mailto:jay.peltz@gmail.com">jay.peltz@gmail.com</a></a>>
wrote:</div>
<br class="Apple-interchange-newline">
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charset=windows-1252" class="">
<div style="word-wrap: break-word; -webkit-nbsp-mode:
space; -webkit-line-break: after-white-space;"
class="">tech support is
<div class="">360-618-4363</div>
<div class=""><br class="">
</div>
<div class="">don’t leave a message unless you can
wait for a few weeks.</div>
<div class=""><br class="">
</div>
<div class="">jay<br class="">
<div class="">
<blockquote type="cite" class="">
<div class="">On Dec 8, 2015, at 8:46 AM,
Starlight Solar Power Systems <<a
moz-do-not-send="true"
href="mailto:larry@starlightsolar.com"
class=""><a class="moz-txt-link-abbreviated" href="mailto:larry@starlightsolar.com">larry@starlightsolar.com</a></a>>
wrote:</div>
<br class="Apple-interchange-newline">
<div class="">
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content="text/html; charset=windows-1252"
class="">
<div style="word-wrap: break-word;
-webkit-nbsp-mode: space;
-webkit-line-break: after-white-space;"
class="">Does anyone know how to reach
Outback customer service? I have called,
waited and left messages and emailed them
with no response.<br class="">
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class="">
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none; white-space: normal; widows:
auto; word-spacing: 0px;
-webkit-text-stroke-width: 0px;
word-wrap: break-word;
-webkit-nbsp-mode: space;
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after-white-space;" class="">
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font-style: normal; font-variant:
normal; font-weight: normal;
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line-height: normal; orphans: 2;
text-align: -webkit-auto;
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none; white-space: normal; widows:
2; word-spacing: 0px;
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class="">
Thank you,<br class="">
<br class="">
Larry </div>
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normal; font-weight: normal;
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2; word-spacing: 0px;
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after-white-space;" class=""><br
class="">
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