[RE-wrenches] Clients & Mates

[Dana]

In our solar society range of clients overall there are many younger & “older” clients that do very well with the Mate III and some that are total zeros on even basic comprehension of what the hey is going on.

I have one sweet older guy in his early 70’s client in particular; who is very mechanically & construction savvy (built 7 ski areas in the Rocky Mountains) who cannot, (even after writing settings & procedures down over 4 times) get what battery bulk, absorption & float & EQ are all about. I initially tried to get him to use a sealed type battery, but no, he said he could handle the responsibility of a wet lead acid battery.  He is at one end of the spectrum.  There are folks that are older, less mechanically savvy  with no electrical back ground what so ever that; after moving from Mate I to Mate III are elated as to the range features and especially the data on history. 

 

I cover this, Use VS Drop function very clearly as to the consequences and function and I have yet to have a single client issue on this aspect.

 

Clients are like family you can try to train them but usually it’s pretty hopeless if they cannot or will not to learn. It’s their experience after all; there is the Grid for those that cannot handle the responsibility of being their own power system managers. Personal responsibility is a huge step for most in our society. One that many folks are not qualified to venture towards.  

Smile, breath, explain again slowly, draw pictures, replace the damage, be patient, & invoice………

 

----------------------------------------------------------------------------

Dana Orzel 

Great Solar Works, Inc -  NABCEP # 051112-136

E - dana at solarwork.com  - Web - solarwork.com 

O - 970.626.5253  C - 208.721.7003

"Responsible Technologies for Responsible People since 1988"  

P Please consider the environment before printing this email.

 

 

From: RE-wrenches [mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of jay
Sent: Sunday, July 12, 2015 10:23 AM
To: RE-wrenches
Subject: Re: [RE-wrenches] Mate Drop and Charge Functions

 

Hi All,

 

I’m with William, Its happened a number of times.

 

But I doubt that outback is going to change anything with the mate 1.

 

jay

 

peltz power

 

 

On Jul 12, 2015, at 9:00 AM, toddcory at finestplanet.com wrote:

 

i have had this happen, but only with one very elderly customer who didnt know what he was doing. he is 93 now, and has wisely hired a neighbor to maintain his system.

 

having people "press buttons" who dont understand their function or correct settings is a recipe for problems. a ruined battery bank is an expensive lesson.

 

in all my years of designing and building systems (mostly all off-grid) i only had one customer who was so challenged with flying the system, that after she destroyed two sets of battery banks in 5 years, she decided living off-grid was too complicated, and she moved back to town. she rented her place and the renters actually operated the system with no problem.

 

the point is, some people are better at understanding and operating a battery/inverter/solar system than others. sure, the MATE could be easier, but i have never had any difficulty navigating and changing the menu settings and options. usually it is "operator/customer error".

 

todd

 

 bers.re-wrenches.org

 

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