[RE-wrenches] Manufacturers warranty......

[Jason Szumlanski]

While Fronius did pay us for many $250 inverter swaps, the process was a
real hassle. They made us talk to customer service from the site to do
diagnostics (which is not always possible due to the hours we work). They
made us do this despite obvious need for replacement in 100% of the cases.
It was just a bunch of BS hoops to jump through. It gets expensive when you
have to make 2 or 3 trips just to do what you know is inevitably coming.

I can't complain about the payment time-frame, but they frequently sent us
paperwork with no job reference, so tying everything together was a hassle
as well.

We dealt with the dealer credit nonsense and the multiple inverter swap
confusion with them multiple times, too.

Fortunately most of the swaps were for customers of a defunct dealer, so
they were ultimately happy with us for helping them out. Some calls are
still trickling in.

Jason Szumlanski


On Wed, Apr 22, 2015 at 2:38 PM, Larry <larry at starlightsolar.com> wrote:

>  Hi Bill,
>
> Because of the nature of my business, we have designed and installed
> thousands of small RE systems. As a result I install a much higher volume
> of components and consequently deal with a greater number of failed units.
> Over the last 14 years, Magnum Energy and Kyocera are the only companies
> that have offered hassle free compensation for labor. Magnum has
> established time for each repair whereas Kyocera pays for all of our R&R
> time.
>
> Fronius? Took me a year and many arguments, pleading, emails and phone
> calls to get them to cough up payment for an inverter that *they insisted*
> I return to them. (BTW, this was the 3rd inverter swap) Then, instead of
> mailing me a check, they issued a credit to Sunwize that only applied to
> future Fronius purchases, something which I will never do again. A boat
> load of crap later I got the credit applied to my account.
>
> Larry Crutcher
> Starlight Solar Power Systems
>
> On 4/21/15 10:03 PM, frenergy wrote:
>
> My recent experience with SMA was $150 for the warranty change out of one
> of their string inverters.  It was a significant hassle and took months to
> receive a check.  You have to know that they offer the $150, If you don't
> ask, they won't offer it.  Whereas Fronius almost insists they pay you $250
> for a warranty change out, easy and prompt.  SMA used to ship from
> Rocklin, CA, now you have to wait for it to come from Colorado.
>
>         Anybody know Magnum's policy?
>
> Bill
>
> Feather River Solar Electric
>
>
>
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