[RE-wrenches] Manufacturers warranty......

[Larry]

Hi Bill,

Because of the nature of my business, we have designed and installed 
thousands of small RE systems. As a result I install a much higher 
volume of components and consequently deal with a greater number of 
failed units. Over the last 14 years, Magnum Energy and Kyocera are the 
only companies that have offered hassle free compensation for labor. 
Magnum has established time for each repair whereas Kyocera pays for all 
of our R&R time.

Fronius? Took me a year and many arguments, pleading, emails and phone 
calls to get them to cough up payment for an inverter that _they 
insisted_ I return to them. (BTW, this was the 3rd inverter swap) Then, 
instead of mailing me a check, they issued a credit to Sunwize that only 
applied to future Fronius purchases, something which I will never do 
again. A boat load of crap later I got the credit applied to my account.

Larry Crutcher
Starlight Solar Power Systems

On 4/21/15 10:03 PM, frenergy wrote:
> My recent experience with SMA was $150 for the warranty change out of 
> one of their string inverters.  It was a significant hassle and took 
> months to receive a check.  You have to know that they offer the $150, 
> If you don't ask, they won't offer it.  Whereas Fronius almost insists 
> they pay you $250 for a warranty change out, easy and prompt.  SMA 
> used to ship from Rocklin, CA, now you have to wait for it to come 
> from Colorado.
>         Anybody know Magnum's policy?
> Bill
> Feather River Solar Electric
>

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org/attachments/20150422/9eedde06/attachment-0002.html>