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Hi Bill,<br>
<br>
Because of the nature of my business, we have designed and installed
thousands of small RE systems. As a result I install a much higher
volume of components and consequently deal with a greater number of
failed units. Over the last 14 years, Magnum Energy and Kyocera are
the only companies that have offered hassle free compensation for
labor. Magnum has established time for each repair whereas Kyocera
pays for all of our R&R time.<br>
<br>
Fronius? Took me a year and many arguments, pleading, emails and
phone calls to get them to cough up payment for an inverter that <u>they
insisted</u> I return to them. (BTW, this was the 3rd inverter
swap) Then, instead of mailing me a check, they issued a credit to
Sunwize that only applied to future Fronius purchases, something
which I will never do again. A boat load of crap later I got the
credit applied to my account. <br>
<pre class="moz-signature" cols="72">Larry Crutcher
Starlight Solar Power Systems
</pre>
<div class="moz-cite-prefix">On 4/21/15 10:03 PM, frenergy wrote:<br>
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<blockquote cite="mid:39CF6970BB364AF18B739B790B64864C@D8XG8YH1"
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<div>My recent experience with SMA was $150 for the warranty
change out of one of their string inverters. It was a
significant hassle and took months to receive a check. You have
to know that they offer the $150, If you don't ask, they won't
offer it. Whereas Fronius almost insists they pay you $250 for
a warranty change out, easy and prompt. SMA used to ship from
Rocklin, CA, now you have to wait for it to come from Colorado.</div>
<div> </div>
<div> Anybody know Magnum's policy?</div>
<div> </div>
<div>Bill </div>
<div> </div>
<div>Feather River Solar Electric</div>
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