[RE-wrenches] Manufacturers warranty......

[jay peltz]

HI Larry,

How much does Magnum pay you? For me,  I've had nothing but horror stories
with magnum warranty,
and now to find out I've been getting screwed out of payment?
Now I'm really unhappy.

jay
peltz power

On Wed, Apr 22, 2015 at 11:38 AM, Larry <larry at starlightsolar.com> wrote:

>  Hi Bill,
>
> Because of the nature of my business, we have designed and installed
> thousands of small RE systems. As a result I install a much higher volume
> of components and consequently deal with a greater number of failed units.
> Over the last 14 years, Magnum Energy and Kyocera are the only companies
> that have offered hassle free compensation for labor. Magnum has
> established time for each repair whereas Kyocera pays for all of our R&R
> time.
>
> Fronius? Took me a year and many arguments, pleading, emails and phone
> calls to get them to cough up payment for an inverter that *they insisted*
> I return to them. (BTW, this was the 3rd inverter swap) Then, instead of
> mailing me a check, they issued a credit to Sunwize that only applied to
> future Fronius purchases, something which I will never do again. A boat
> load of crap later I got the credit applied to my account.
>
> Larry Crutcher
> Starlight Solar Power Systems
>
> On 4/21/15 10:03 PM, frenergy wrote:
>
> My recent experience with SMA was $150 for the warranty change out of one
> of their string inverters.  It was a significant hassle and took months to
> receive a check.  You have to know that they offer the $150, If you don't
> ask, they won't offer it.  Whereas Fronius almost insists they pay you $250
> for a warranty change out, easy and prompt.  SMA used to ship from
> Rocklin, CA, now you have to wait for it to come from Colorado.
>
>         Anybody know Magnum's policy?
>
> Bill
>
> Feather River Solar Electric
>
>
>
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-- 
jay peltz
peltz power
jay.peltz at gmail.com
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