[RE-wrenches] outback power wrench support?

[William Miller]

Friends:

Years ago Outback tried to pull this on me.  I dealt directly with Steve 
Higgins and after a brief discussion, he came through with a brand new 
inverter.  Other problems ensued and Steve comped me up with a refurbished 
item.  Steve intervened and made this situation right, but I did have to 
stand up for my rights.  Don't take no for answer.

William Miller


>>>i recently installed a grid-tie with battery backup system. the fm 80 
>>>was defective out of the box, so i called outback for a replacement. i 
>>>got a refurbished unit which when installed resolved the problem. the 
>>>customer was not happy about paying for a new unit and getting a used one.
>>>
>>>
>>>when contacting outback about why a new (defective) charge controller 
>>>was replaced with a refurbished one and how can i be compensated for 
>>>basically doing outback's product quality control i was told:
>>>
>>>
>>>"OutBack Power Technologies does not offer compensation for warranty work."
>
>question: is this the new norm at outback? if so... this is a sad day for me.
>
>
>todd
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